Drive retention for LUS Brands in Toronto through email, SMS, and AI-powered lifecycle marketing across a 1.5-million-customer database.

As Lifecycle Marketing Manager, you will own retention strategy for Love Ur Curls® and Love Ur Curls Kids. You will build campaigns, automate customer journeys, and turn predictive insights into repeat purchases and stronger lifetime value. This hands-on role combines creative production with rigorous analysis.

Key Responsibilities:

- Deploy promotional, launch, newsletter, and seasonal email campaigns
- Build, test, schedule, and quality-assure ESP emails
- Optimize welcome, abandoned-cart, and win-back flows
- Create predictive segments and hyper-targeted customer campaigns
- Analyze cohort behavior, revenue, and retention performance

Requirements:

- Four to six years in email marketing and retention
- Experience in ecommerce, direct-to-consumer, or subscription businesses
- High proficiency with enterprise email service providers
- Klaviyo experience and generative AI tool experience preferred
- Comfort with predictive data, attribution, and Google Analytics 4

Bring CRM strategy, AI marketing fluency, and accurate campaign execution to grow retention for LUS Brands.

📌 Lifecycle Marketing Manager AI CRM (Mississauga)
🏢 Love Ur Curls®
📍 Mississauga