Deliver client service at CIBC as a Client Engagement Associate in Southampton, using financial services knowledge and digital banking skills on-site full time.
As part of the Personal and Business Banking Team, you will support everyday banking needs in a Banking Centre. You will answer questions, assist with transactions, explain products and services, and connect clients with appropriate team members. The regular schedule totals 37.5 weekly hours.
Key Responsibilities:
- Help clients manage accounts and banking products
- Assist with transactions and basic banking product sales
- Explain digital banking options and mobile applications
- Identify specialist referral opportunities for client goals
- Take accountability for client issues and solutions
Requirements:
- Customer service focus and meaningful client engagement
- Knowledge of financial services products
- Digital literacy and openness to evolving technology
- Goal-oriented approach with strong listening skills
- Flexibility for evenings, weekends, and multiple banking centres
Support CIBC clients in Southampton through customer service, financial processing, online banking, and thoughtful referrals.