Lead Personal Insurance customer experience in Markham with sales expertise, team management, and a solid customer-driven mindset at BrokerLink.

BrokerLink seeks a Customer Experience Leader, Personal Insurance, to manage daily team operations and motivate front-line employees. You will support growth, profitability, service quality, and sales through collaboration, coaching, and clear communication. Personal lines experience and proven management capability are central to this leadership role.

Key Responsibilities:

- Manage day-to-day operations and overall team leadership
- Monitor growth, profitability, revenue, policies, and expenses
- Implement strategies supporting team goals and objectives




- Coach direct reports through feedback and continuous learning
- Oversee staffing, administration, succession planning, and team communications

Requirements:

- Five to eight or more years insurance experience
- Extensive personal lines insurance experience
- Minimum three years management experience
- Strong communication, analytical, organizational, and people skills
- CIP or CAIB designation preferred; EPIC knowledge valued

Bring personal insurance leadership, sales experience, and customer focus to BrokerLink’s growing Markham team.

📌 Personal Insurance Customer Experience Leader (Markham)
🏢 Brokerlink
📍 Markham