Lead bilingual branch operations in Ottawa through customer service leadership, operational planning, and disciplined administrative controls. This fully on-site role requires French and English proficiency.

Mitten Building Products seeks a Supervisor, Branch Operations to coordinate Customer Service, Sales, and Warehouse activities. The role oversees branch processes, customer communication standards, purchasing, inventory administration, invoicing, cash handling, CRM documentation, and issue resolution. It protects service levels, compliance, efficiency, and customer satisfaction.

Key Responsibilities:

- Lead, coach, develop, and support Customer Service Representatives
- Own weekly shipping and fulfillment planning activities




- Approve operational exceptions within defined authority limits
- Oversee purchasing, inventory, invoicing, and cash controls
- Lead customer issue resolution and service recovery

Requirements:

- Three to five years in branch operations or related management
- Experience leading employees in customer-focused environments
- Experience with ERP and CRM systems
- Robust planning, communication, and conflict-resolution skills
- Full proficiency in French and English

Bring bilingual leadership, operational discipline, and customer service expertise to Mitten Building Products’ Ottawa branch.

📌 Bilingual Branch Operations Supervisor (Ottawa)
🏢 Cornerstone Building Brands
📍 Ottawa