Lead security account delivery across the Greater Toronto Area using client service, contract management, and strategic operational skills at Regal Security Inc.
The Account Services Manager serves as Regal’s ambassador and strategic lead for assigned residential high rise and commercial security accounts. This manager coordinates service, finance, and operations teams to deliver programs and address client needs. The position manages service standards, employee concerns, site protocols, and contract renewals.
Key Responsibilities:
- Coordinate teams for proper security contract program execution
- Maintain client relationships and meet SLA and KPI requirements
- Review protocols and infrastructure, recommending client improvements
- Resolve client and employee concerns promptly
- Support contract management, renewals, and business growth opportunities
Requirements:
- Three years managing residential high rise and commercial security accounts
- Strong verbal, written, customer service, and interpersonal skills
- Full clean driver’s license and personal vehicle
- Valid security, First Aid, CPR, and WHMIS certifications
- Robust organization, investigation, analytical, and project management skills
Apply security account leadership, client communication, and operational coordination across Regal’s Greater Toronto Area portfolio.