Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick's Lumber banners are well equipped to help meet the needs of all DIYers and contractors. Here, your work and ideas will contribute to building a flourishing organization. By joining the RONA family, you'll enjoy many perks, such as: An inclusive and safe working environmentPromotion of work-life balanceExclusive employee discountsBenefits: insurance (certain conditions apply), annual salary review, etc. Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy servicesOpportunities for advancement within the companyAn employer that's involved in the communityTeamwork and ongoing trainingA comprehensive training program for all new hiresA student incentive programAnd much more Make a difference in an environment where your leadership, drive and passion for customer service will be at the heart of our collective success.



Build your career by contributing to an exceptional customer experience and playing a central role in our store's growth Supervise work according to set priorities and the company's requirementsResolve any issue that may arise while ensuring customer satisfactionCarry out merchandising duties according to the Store Manager's directionsSupervise the replenishment processManage promotional activities according to sales, company initiatives. Be aware of current trends and competitors to help develop effective marketing strategyAssist in recruiting staff for the department under your responsibilityDetermine work schedule while complying with the established labour budget and ensuring that customer needs are metCoach, encourage, and motivate teamsOther related tasks to ensure the store runs smoothly What we're looking for:5 years experience in personnel managementExperience managing a retail businessStrong leadership skills, resourceful and autonomousExcellent communication skills If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

📌 Customer Experience Department Manager (Canada)
🏢 Jobboom
📍 Canada