Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description: ACCOUNTABILITIES

Client Management

- Supervise family visits according to Court orders or other relevant agreement.
- Communicate with program participants as required regarding childcare instructions, etc.
- Intervene when appropriate to ensure child safety and welfare and terminate visit when required.
- Provide feedback/correction to the relevant party as necessary.
- Maintain confidentiality, neutrality, and professionalism.
- Ensure program participants always adhere to program guidelines and Agreement for Services Document accurately all visits/exchanges/cancellations/critical incidents using observational note taking.

Administrative

- Obtain information gathered during supervised access visits and prepare accurate and detailed documentation of all visits in a timely manner.
- Collect and maintain client information and files as required.




- Participate in staff meetings, information sharing and staff debriefing.
- Document direct service family updates on a weekly basis for the Supervisor/and or Program Coordinator.

Site Maintenance

- Maintain safety of program participants through careful set up of sites.
- Oversee general maintenance, ensuring client cleanliness of areas accessed by program participants.

Safety and Security

- Always maintain confidentiality of clients.
- Ensure safety of program participants within the Supervised Access Best Practices Document Critical Incidents and forward to Coordinator when required.

Training

- Participate in mandatory orientation training and ongoing career development.
- Complete all mandatory Salvation Army training and sector specific training as required.

Health & Safety

- Ensure that the work area is maintained regarding appearance, condition and safety as recommended by Public Health etc.
- Work in compliance with the OH&S; Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
- Perform other related duties as required.

FINANCIAL AND MATERIALS MANAGEMENT

- Collect and provide receipts for client user fees and report payments.

WORKING CONDITIONS

Candidate must be available each week from Thursday-Sunday.



Flexibility is required to meet program requirements; weekend and evening work is required. The Supervisor will set the hours of work and work schedule. Attend/participate in staff meetings as required. Working environment is typically in the office, program room/classroom in generally agreeable conditions. Ability to lift/move up to 30 pounds for set up and dismantling of equipment at each site. This job requires reaching, bending, and stooping frequently, working in a standing position for periods of time. Travel is associated with this position. Normal hours of operation: The direct service hours of operation are Thursday and Friday, 1:00 p.m. to 7:00 p.m. and Saturday 9:00 a.m. to 4:00 p.m. and Sunday 10:00 a.m. to 4:00 p.m. A half hour unpaid meal break provided where applicable. Scheduled hours may vary from week to week.

Education, Qualifications and Certifications

- Completed an Undergraduate University Degree in Social Work or Counselling.
- First Aid & CPR Certification.
- Bilingual in English and French preferred.
- Non-Violent Crisis Intervention Certification would be an asset.
- Minimum two years’ experience working in a Supervised Access program, child welfare setting, or in a comparable setting working with children and families in crisis.
- Knowledge regarding the impact of separation and divorce on families, particularly children.
- Negotiation, conciliation, and conflict management skills.
- Alternative combinations of education and experience may be considered.

Skills and Capabilities

- Effective interpersonal, communication and organizational skills.
- Attention to detail, problem solving a

📌 Supervised Access Worker (Canada)
🏢 TSA The Salvation Army TSA
📍 Canada