Job Description You will be working on a adaptable hybrid schedule as part of Fidelity's dynamic working arrangement. Current work authorization for Canada is required for all openings. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Who We Are

At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find recent and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and professionally.

How You'll Make an Impact

The Social Media Community Manager is responsible for growing Fidelity Canada's social media presence, by developing and executing content strategies and delivering exceptional community engagement. You will lead Fidelity Canada’s organic social media program alongside other community managers. You will embrace data from various sources and monitor social media to understand who our audiences are and what motivates them. You will learn about what differentiates Fidelity, our investment professionals, products and services and culture,



and lead the development and execution of content strategies with creativity and consistency across various internal and external social media platforms. You will collaborate and develop strong relationships with colleagues across teams, departments and external partners to support strategic priorities (e.g. new products, webcasts and podcasts), and contribute to growing our reach and impact. You will support the development and execution of community engagement strategies, support community projects and be a key player in strengthening community and culture at Fidelity and our customers’ trust in Fidelity. You will lead Fidelity’s social media employee advocacy program, generating recent content that employees are excited to share.

What We Are Looking For

- University degree, preferably in Communications, Journalism, English, Marketing, Business, related field, or equivalent working experience.
- Minimum 5 years of social media experience.
- Experience with Sprinklr, Seismic Social, Adobe Express.
- Experience managing enterprise social media channels, including YouTube, LinkedIn, Instagram, Facebook, Reddit and TikTok.
- Strong content generation experience, including video editing and copywriting.
- Experience working in the Investment industry is a nice to have.

The Expertise You Bring

- Appreciate digital technologies and emerging social media trends.




- You have excellent project management and organizational skills to see deliverables through to timely and successful completion.
- You have a strong client service orientation and thrive in a collaborative team, managing multiple competing priorities with ease.
- You have excellent written and verbal communication skills with a proven ability to influence to achieve goals.
- You are focused on continuous improvement and think creatively to deliver cutting-edge solutions.
- Demonstrated familiarity with AI tools and technologies, including their application in social media content creation.

Some of the ways we'll help you feel valued and supported as part of our team:

- Flexible working arrangements that vary based on role requirements
- Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
- Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to 6000 annually for mental health services and therapy
- Parental leave top-up to 100% of your salary for a period of 25 weeks
- Up to 650 for home office equipment
- Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
- Diversity and inclusion programs, including an active network of Employee Resource Groups
- Extensive professional development opportunities, including access to over 11000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada's Top 100 employers for the last five years.

Total Rewards Tha

📌 Social Media Community Manager (Canada)
🏢 Fidelity International
📍 Canada