Use bilingual English and French communication skills as an RBC support agent in Montréal, servicing complex credit recovery transactions. Analyze customer finances while mitigating risk.
This full-time RBC position supports Credit Management and Recoveries operations. You will apply knowledge of RBC products and services, resolve issues, and fulfill client needs through multiple channels. The work requires organization, multitasking, and responsive service.
Key Responsibilities:
- Process payment and maintenance requests on the Service Platform
- Communicate with customers and obtain relevant financial information
- Fulfill client needs at the first point of contact
- Complete assigned accounts under Credit Management and Recoveries guidelines
- Recommend solutions that improve operational efficiency
Requirements:
- Bilingual English and French communication skills required across Canada
- Robust Credit Management and Recoveries process knowledge
- Experience with CACS, TS2, MSWord, MSExcel, SRF, OLBB, OLMS, CART, Outlook
- Strong organization, work ethic, and self-motivation
- Flexibility to work Monday through Friday, 8 a.m. to 4 p.m.
Bring bilingual service, credit recoveries knowledge, and risk awareness to RBC client transaction support in Montréal.