About Toyota Financial Services

Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario

Job Description

Remarketing Manager

About Toyota Financial Services

Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario

What Sets Us Apart?

At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement and environmental responsibility.

TFS currently has an exciting permanent opportunity as the Remarketing Manager reporting to the National Manaer of Business Operations. The Remarketing Manager is responsible for leading all the Remarketing functions, overseeing lease-end administration, over term collections, vehicle disposition, vendor management, and team performance. The Remarketing Manager will ensure effective lease maturity processing, maximize vehicle sale proceeds, maintain operational controls,



and deliver exceptional customer and dealer outcomes through continuous process improvement, performance management, and strategic execution.

What You’ll Be Doing

- Lead and support departmental and enterprise projects, including process transformation, digitalization, automation, and continuous improvement initiatives, ensuring successful delivery of business objectives and measurable operational advantages.
- Act as the business owner for lease-end and remarketing processes within enterprise transformation programs, ensuring future-state systems, workflows, reporting, controls, and customer experiences align with organizational objectives.
- Support business plan targets and objectives through performance monitoring, process standardization, policy and procedure maintenance, and compliance with documentation requirements.
- Establish and monitor key performance indicators including lease retention, inventory aging, recovery rates, customer and dealer experience, operational efficiency, and portfolio performance.
- Oversee collection activities for lease-end excess wear and use, excess kilometre charges, and outstanding balances to achieve departmental performance targets.
- Review and approve charge-offs, write-offs, and settlement arrangements, working with external collection agencies to maximize recovery results.
- Ensure appropriate operational, financial,



and compliance controls are maintained across all collection, settlement, and recovery activities.
- Lead lease-end administration activities, ensuring timely and accurate processing of Dealer Condition Reports, lease extensions, account settlements, refunds, and related transactions.
- Resolve complex dealer and customer issues, including vehicle inspections, lease-end discrepancies, payout exceptions, and account adjustments.
- Oversee insurance claim and recovery processes, ensuring timely submission, follow‑up, and receipt of funds.
- Manage operational workflows, departmental reporting, invoice approvals, transportation activities, and service level adherence to ensure productive execution of lease-end and remarketing operations.
- Monitor customer service performance, call quality, and departmental service standards to support a positive customer and dealer experience.
- Identify trends and implement corrective actions to continuously improve customer satisfaction, dealer experience, and service quality.
- Oversee upstream and auction vehicle sales activities, ensuring accurate vehicle listings, pricing, image quality, arbitration management, and sales performance across Toyota Financial Services (TFS), Lexus Financial Services (LFS), Subaru Financial Services (SFS), and Mazda Financial Services (MFS).
- Utilize market intelligence, portfolio analytics, and vehicle disposition performance data to optimize pricing strategies, sales channel effectiveness, net sale proceeds, and recovery performance.
- Manage vehicle inventory and disposition activities to optimize days‑in‑invento

📌 Remarketing Manager (Markham)
🏢 Toyota Credit Canada
📍 Markham