Director, People & Culture

Full-time, Onsite

The Organization

Since 1981, Ronald McDonald House Toronto has served as a place to call home for families with seriously ill children undergoing treatment. Ronald McDonald House Toronto encompasses a House for 81 families in downtown Toronto and seven Family Rooms in hospitals across the Greater Toronto Area and in Sudbury. The families we serve come from throughout Ontario, across Canada and around the world.

As demand for services continues to grow, Ronald McDonald House Toronto is investing in the systems, leadership, and infrastructure required to scale its impact and ensure long‑term sustainability.

We are looking for a Director, People & Culture to join our growing team at the House at 240 McCaul Street, Toronto.

The Prospect:

Ronald McDonald House Toronto is entering an important stage of organizational growth and renewal. As we strengthen the foundations that support our people, volunteers and leaders, we are building a People & Culture function that is clear, responsive, consistent and equipped to serve a complex, 24/7 operations, multi‑location organization.

To support this work, we are seeking a Director, People & Culture who will provide elevated operational leadership across the People & Culture and Volunteer Engagement portfolio.

This is more than a senior HR operations role. It is an opportunity to translate people strategy into practical plans, effective systems, reliable processes and clear ways of working that strengthen the experience of employees, volunteers and people leaders.

The Director will lead two managers and serve as the operational integrator across HR operations, talent programs, volunteer engagement, employee relations, policy, compliance,



reporting and cross‑functional implementation.

The Role

Reporting to the Vice President, People & Culture, the Director, People & Culture is responsible for the operational effectiveness of Ronald McDonald House Toronto’s People & Culture and Volunteer Engagement functions. Working closely with the VP, the Director will ensure the portfolio has the structure, processes, accountability and service discipline required to deliver timely, consistent and value‑aligned support across Ronald McDonald House Toronto’s 24/7 service environment.

This role is central to building a coordinated, service‑oriented, and high‑performing People & Culture function that enables employees and volunteers to do their best work in support of families.

Key Responsibilities Include

Operational Leadership

- Lead the day‑to‑day effectiveness of the People & Culture and Volunteer Engagement portfolio, establishing clear priorities, service standards and accountability
- Coach and support the Manager, People Operations and the Manager, Talent & Volunteer Engagement, while overseeing the effective delivery of employee and volunteer programs and services
- Coordinate the annual People & Culture operating calendar and ensure key organizational cycles and commitments are delivered consistently and on time





Strategy Implementation & Organizational Support

- Partner with the VP, People & Culture to translate people strategy, workforce priorities, culture initiatives, EDI commitments and organizational design decisions into practical plans
- Lead the implementation of People & Culture initiatives by developing clear timelines, processes, communications and manager tools
- Cultivate a culture of compassion, initiative, inspiration and respect by modelling Ronald McDonald House Toronto’s values of compassion, respect, integrity and commitment, and embedding them in everyday leadership, coaching, recognition and accountability.
- Identify capacity gaps, operational risks and opportunities for improvement, bringing forward practical recommendations
- Inform and contribute to the evolution of the People & Culture strategy by identifying recurring people themes, analyzing employee and volunteer data, benchmarking leading practices, and recommending opportunities to strengthen organizational effectiveness, service delivery and alignment with Ronald McDonald House Toronto’s mission.

Employee Relations, Performance & Manager Support

- Oversee escalated employee relations matters, applying sound judgment, confidentiality, procedural fairness and legislative and policy requirements
- Coach people leaders on performance, attendance, documentation, conflict resolution and respectful workplace practices
- Ensure complex or high‑risk matters are appropriately documented and escalated, and support consistent, values‑aligned performance management practices

Policy, Compliance & Risk

- Ensure People & Culture policies, practices and compliance requir

📌 Director, People (Toronto)
🏢 Ronald McDonald House Toronto
📍 Toronto