Supervisor, Humane Education

Full-Time, Permanent

About Us

The Edmonton Humane Society (EHS) has been serving Edmonton and area since 1907, dedicated to helping people and pets thrive, together. As a leader in animal welfare, we go beyond sheltering homeless animals - shaping a community that values the human-animal bond through advocacy, education and accessible support services.

Our mission is to enrich the lives of people and companion animals through sheltering animals in need, supporting pet guardians, engaging with our community and inspiring compassion. Guided by our values of compassion, trust, improvement, results, inclusivity and teamwork, we work toward a more humane and connected community for all.

The Role

The Supervisor, Humane Education is a member of the Humane Education team leading the administration and staffing required to deliver Humane Education programming. This includes overseeing the hiring and supervision of the full-time Humane Educator, Team Lead, Camps & Clubs and part-time Facilitator. Additionally, they will be responsible for the department’s customer service including responding to inquiries via phone, email etc., coordinating the booking of programs, and any related administrative duties such as invoicing, payment processing and ordering supplies.

Key Roles & Responsibilities

Supervise Staff

- Hire staff to meet program delivery needs.
- Create and maintain the staff training program.
- Provide day-to-day human resources oversight for staff, including scheduling, performance management, onboarding, training, progressive discipline, time and attendance, and staff career development & coaching.




- Serve as on-call support for program staff as needed for evening/weekend programs.

Oversee Administration & Customer Service

- Coordinate booking of programs, including for external customers, ensuring required space(s) are reserved appropriately for scheduled programs.
- Respond promptly and professionally to phone and email inquiries, re-directing where necessary.
- Order office and program supplies as needed.
- Track results of programs, including attendance, revenues and expenses.
- Create and update records and databases with customer, lead, financial and other data.
- Create and maintain necessary policies, processes and procedures for the department.

Program Delivery

- Lead the delivery of Humane Education programs with the purpose of revenue generation (e.g. camps, birthdays), working with the Humane Educator and Team Lead, Camps & Clubs to develop content for programs as required.
- Oversee the development of educational materials and programming by the Humane Educator and Team Lead, Camps & Clubs, working with the Manager to ensure programs align with the goals of the Humane Education department and organization.
- Support the Humane Educator and Team Lead, Camps & Clubs in the delivery of education-focused programs as necessary, such as attending on- or off-site presentations, hosting tours,



and supervising large groups.
- Represent the Edmonton Humane Society as an ambassador at community awareness and other events as appropriate, to increase understanding of the work EHS does and promote Humane Education programs.
- Other duties as required.

Education & Requirements

- Diploma or degree in a related field (education, recreation, business administration, marketing/sales, animal welfare, humane education).
- Minimum 2 years’ of experience in administration or customer service, including preferably 1 year of supervisory/leadership experience.
- First Aid, CPR and AED Certification required; Pet First Aid is an asset.
- Security and background clearance check, including vulnerable sector, required.

Skills & Abilities

The ideal candidate will bring:

- Excellent customer service and interpersonal communication skills.
- Strong organizational skills with the ability to manage time effectively and handle multiple priorities.
- Strong written and oral communication skills.
- A problem-solving attitude with an eye for detail.
- Familiarity with office management procedures and basic accounting principles.
- Leadership skills to motivate and create a culture of collaboration that upholds high standards of performance and accountability.
- Knowledge of Microsoft Office Suite.
- Comfort interacting with large audiences of all ages as part of program and event support.
- Ability to work independently and as part of a team.
- Ability to travel with a valid driver’s license.
- Experience handling companion animals, including cats, dogs and small animals.
- Exper

📌 Supervisor, Humane Education (Edmonton)
🏢 Edmonton Chamber of Voluntary Organizations
📍 Edmonton