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Job Requisition ID: Time Type:Full timeEmployee Group:StaffJob Category:Academic AdvisingEmployment Type:PermanentDepartment:Faculty of Engineering
- Management Science and Engineering
- AdministrationHiring Range:$56,494.16
- $70,617.70Posting Information:This posting is for an existing vacancy.
The internal posting deadline for this position is September 24, 2026, at 11:59PM.
This is a Career Path position. The final level will be determined based on demonstrated skills and experience. Anticipated hiring ranges:
• USG 6: $56,494 – $70,617
• USG 7: $61,954 – $77,443Job Description:Primary PurposeThe Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, scheduling, support for core functions (e.g., recruitment and admissions, internal and external events etc.), special projects, data management, and general administrative duties. The position acts as a liaison with units in the Faculty of Engineering and central university services as it relates to key accountabilities. Reporting to the Administrative Officer, the Academic Services Coordinator provides exceptional client support for academic programs within the Department of Management Science and Engineering. The role moves seamlessly between tasks,



shifting priorities as directed by Administrative Officer and the Associate Chair, Undergraduate Studies and Associate Chair, Graduate Studies to address critical needs. The Academic Services Coordinator provides continuity in leadership changes and demonstrates breadth and depth in all core operations in the Department of Management Science and Engineering.
Key AccountabilitiesClient ServiceBuilds and maintains effective working relationships with stakeholders in the department, Faculty and across campusProvides exceptional client service to all constituents within the Department of Management Science and Engineering (students, faculty and staff), including acting as a liaison with the Faculty of Engineering, central services and external partnersDuties may include several key areas including academic advising, academic integrity, schedulingand calendar management, admissions and recruitment, event planning and execution, datamanagement, general administrative support, etc. The incumbent is expected to shift seamlessly between tasks to address priority areasDevelops strong advising relationships that are student-centred and specific to individual needs while aligning with the mission of the departmentAssists stakeholders with identifying and accessing tools and resources necessary to meet goalsand objectivesApplies change management expertise with new stakeholders,



audiencesCultivates relationships built on trust with individuals in one-on-one and online environments,focusing on the values and needs of the client group while encouraging self-efficacy, resilience, andcareer potential.
Facilitates group learning opportunities through workshops, presentations, events, and resources to meet client needs.
Supports the development and implementation of best practice for student-centred servicesSpecific AccountabilitiesThe Academic Services Coordinator is expected to support several key accountabilities including but not limited to:Student Experience Administration – Provides a welcoming experience by delivering exceptional service in a student-centered setting. The incumbent is expected to work within established standards and best practice. The Academic Services Coordinator contributes to the development ofresources to support the student experience in the Department of Management Science and Engineering through direct interaction with students visiting the office, and virtual advising. The incumbent supports several key events including open houses, Ontario University Fair, Day, orientation, student awards ceremonies, convocation receptions, student focused workshops, and internal student engagement events.
Program Administration
- Provides administrative support to the Associate Chairs and Chair in all matters relating to the undergraduate and graduate programs. This includes providing background research and support to assist in the academic decision-making process, planning, research and data collection. First point of contact for policies and procedures related to the undergraduate and graduate programs. Maintains in depth and current knowledge of all CEE undergraaute and graduate program curriculums and academic requirements for the programs including admission regulations and pr

📌 Academic Services Coordinator (London)
🏢 University-of-Waterlo
📍 London