Job Category : Nursing and Infection Control

Requisition Number : ADMIN

- Posted : September 18, 2026
- Full-Time
- On-site
- Salary Range : $57,334.20 CAD to $67,452 CAD

Locations

Showing 1 location

Description

Overview and Purpose of the Role

Reporting directly to the Manager, Clinic Operations, the Administrative Services Lead provides day-to-day leadership and oversight of the clerical team supporting the 19 specialty clinics within Schroeder Ambulatory Centre. The role is accountable for the effective coordination of patient registration, centralized referral processing, appointment scheduling, physician administrative support, workload allocation, and front-line clerical operations to ensure efficient, timely, and patient-centred service delivery.

The Administrative Services Lead provides direct supervision, coaching, and performance support to administrative staff while promoting standardized processes, operational excellence, and exceptional customer service. Working collaboratively with the RN Team Lead, physicians, and the interdisciplinary team, the Lead supports the efficient day-to-day operation of the specialty clinics by coordinating administrative resources, resolving operational issues, implementing workflow improvements, and strengthening patient access across all clinic services.

Key Duties & Responsibilities:

Provide day-to-day Administrative and Clerical leadership for all booking and registration staff by:

- Coordinating daily workflow across registration, scheduling, referral processing, scanning, and front desk services.
- Assigning workloads based on clinic priorities, referral volumes, staffing levels,



and operational demands.
- Monitoring clerical staff efficiency and balancing workloads throughout the day.
- Providing coaching, mentoring, and real-time support to clerical staff.
- Conducting orientation and training for new employees.
- Monitoring attendance and daily staffing coverage.
- Identifying operational risks and escalating concerns to the Clinical Manager.
- Participating in recruitment, onboarding, and probationary evaluations.
- Supporting performance management in collaboration with the Clinical Manager.

Booking & Scheduling Services:

Lead centralized booking operations across all specialty clinics by:

- Overseeing daily appointment scheduling.
- Monitoring physician templates and clinic utilization.
- Ensuring booking accuracy and adherence to clinic-specific scheduling guidelines.
- Coordinating schedule changes, clinic cancellations, and physician availability.
- Managing same-day cancellations and optimizing appointment fill rates.
- Supporting virtual and in-person clinic scheduling.
- Monitoring appointment availability and identifying capacity issues.
- Collaborating with the Patient Access and Referral Specialist to address booking backlogs.

Oversight of Registration Desk(s):





- Coach employees on booking practices, customer service and workflows.
- Conduct regular quality audits and provide feedback.
- Assist with performance improvement plans as required.
- Support staff education, orientation and cross-training initiatives.
- Foster a respectful, collaborative, and inclusive workplace.

Quality Improvement & Process Optimization:

- Standardize booking and registration workflows.
- Develop and maintain clerical procedures, tip sheets, and work instructions in collaboration with the RN Team Lead and Clinic Manager.
- Support implementation of recent technologies and scheduling processes.
- Assist with policy and procedure development related to administrative services.

Data & Performance Monitoring:

Monitor and report on key Performance Indicators (KPI’s) including:

- Booking & Registration accuracy
- Referral turnaround (in collaboration with the Patient Access & Referral Specialist)
- No-show and cancellation rates
- Perform additional duties and undertake special projects as assigned

Corporate Responsibilities:

- Participate in all mandatory training requirements and work in compliance with the Occupational Health and Safety Act and Regulations, Schroeder Ambulatory Centre Policies and Procedures, as well as established industry guidelines.

Education, Skills & Qualifications:

- Minimum five (2) years' experience in ambulatory clinic administration or patient scheduling.
- Minimum two (2) years in a lead or supervisory administrative role leading teams in a healthcare environment.
- Experience support

📌 Administrative Services Lead (Richmond Hill)
🏢 Schroeder Ambulatory Centre
📍 Richmond Hill