ABOUT THE ROLE
Operations Controller, 24/7 Operations Center We are hiring Operations Controllers for our 24/7 operations center. You help drivers and passengers when their vehicle is stuck or disabled, using live vehicle data, remote diagnostics and remote commands. You speak with occupants in real time during stressful moments, including collisions, and work closely with the emergency response and customer support teams. WHAT YOU WILL DO Take escalated breakdown and incident cases and use remote diagnostics to resolve them Speak with drivers and passengers live during breakdowns or collisions, giving clear instructions and reassurance Triage incidents and vehicle emergencies, assess urgency and log incidents Escalate collisions and safety events to the emergency response team and coordinate with customer support Keep case records accurate and complete for every interaction WHAT YOU BRING Technical aptitude,



attention to detail and decisiveness when information is incomplete Composure during emotionally charged incidents, including collisions Empathy and de-escalation with panicked or frustrated callers Rapid interpretation of several information sources and immediate safety judgment Transparent communication with other operational teams MINIMUM REQUIREMENTS 1+ year in a live, high-pressure role combining technology and customer contact Strong spoken communication and de-escalation skills Fluent English plus the official language of the country Comfortable with multi-screen tools and fast decisions on incomplete information Able to work rotating 24/7 shifts and pass a background check We are an Equal Opportunity Employer

📌 Operations Controller (Toronto)
🏢 Leading
📍 Toronto