About the role
iBovi Security seeking a senior ServiceNow subject matter expert to lead a ServiceNow project end to end. The role combines hands-on technical leadership with full project management ownership. You will design and guide the solution, oversee configuration and development, and serve as the primary point of contact for the client. You will also own project governance, including status reporting, RAID logs, project plans and stakeholder presentations.

Key responsibilities
Technical leadership
• Lead the end-to-end ServiceNow implementation, from discovery and requirements through design, build, testing, deployment and hypercare.
• Translate business requirements into technical designs, user stories and solution architecture aligned with ServiceNow best practices.
• Configure and develop on the platform using Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer and IntegrationHub.
• Design and build integrations with enterprise systems using REST/SOAP APIs, MID Server and IntegrationHub spokes.
• Define CMDB structure and data model aligned with the Common Service Data Model (CSDM).
• Guide and review the work of developers and administrators, including code reviews and quality standards.
• Oversee testing, including Automated Test Framework (ATF), UAT coordination and defect resolution.
• Manage update sets, instance strategy and release management across environments.
• Advise the client on platform upgrades, governance and long-term roadmap. Project management
• Build and maintain the project plan, schedule, milestones and resource plan.
• Produce weekly status reports and steering committee presentations.
• Own the RAID log (Risks, Assumptions, Issues, Dependencies) and drive mitigation.
• Run Agile ceremonies or hybrid delivery, including sprint planning, backlog grooming and demos.
• Manage scope, change requests and budget tracking.
• Act as the primary client-facing contact,



building robust relationships with business and IT stakeholders up to executive level.
• Coordinate organizational change management, training and knowledge transfer. Required qualifications
• 8+ years of hands-on ServiceNow experience, including 3+ years in a technical lead or architect role.
• Led at least 2 full end-to-end ServiceNow implementations.
• Deep expertise in at least two core modules, such as ITSM (Incident, Problem, Change, Request, Knowledge, Service Catalog), ITOM or CMDB.
• Strong scripting skills in JavaScript, Glide API and ServiceNow server
- and client-side scripting.
• Experience with Flow Designer, IntegrationHub, Service Portal or UI Builder, and Employee Center.
• Proven integration experience with REST/SOAP APIs, MID Server and identity providers such as Azure AD/Entra ID.
• Demonstrated project management experience, including project plans, status reporting, RAID logs and executive presentations.
• Experience with Agile, Waterfall or hybrid delivery methodologies.
• ServiceNow Certified System Administrator (CSA).
• Excellent written and verbal communication in English, with confidence presenting to senior stakeholders.
• Consulting or client-facing delivery experience. Preferred qualifications
• ServiceNow Certified Implementation Specialist (CIS) in one or more areas: ITSM, Discovery, Service Mapping, HRSD, CSM or SecOps.
• ServiceNow Certified Application Developer (CAD) or Certified Technical Architect (CTA).
• Project management certification: PMP, PMI-ACP, Certified ScrumMaster (CSM) or PRINCE2.
• ITIL 4 Foundation certification.
• Experience with additional modules such as HRSD, CSM, SecOps, IRM/GRC, ITAM or SPM.
• Exposure to Now Assist and generative AI features on the platform.
• Experience migrating from legacy ITSM tools such as BMC Remedy, Cherwell or Jira Service Management.
• Experience in regulated industries such as financial services, public sector or healthcare.

📌 ServiceNow Technical Lead (Canada)
🏢 iBovi Security
📍 Canada