Website: www.findhelp.ca

Position Type: Full Time

Location: Hybrid

Application Deadline: October 2, 2026

Why Findhelp?

For over 60years, Findhelp has been the essential bridge connecting people to the social,health, and community support they need. Every year, our work impacts millions:

- 300,000+ direct connections made viaphone and chat
- 2,000,000+ digital visits across ourweb platforms
- 60,000+ community programs navigatedacross Ontario, Recent Brunswick, Newfoundland & Labrador, Manitoba, andbeyond

We don't justconnect people to help in moments of need, but we turn rich community data intoactionable insights that shape public policy and power local planning. When youbuild your career here, you're not just taking a job, you're strengthening thesocial safety net.

Life at Findhelp

- Work with Purpose: Direct, tangible impact on real human lives every day.
- Continuous Development: Generous support for skills training, workshops, and careeradvancement.
- Culture First: A supportive, collaborative culture built on psychological safety,organizational wellness, and shared success.

The Opportunity

TheCoordinator, Special Initiatives position provides an opportunity to addressreal and systemic barriers to services that may be amplified by poverty,inequity and intersecting personal identities. The position builds equity andinclusion in our communities through overall leadership, management andcoordination of day-to-day activities of 211 and various specialty lines.

This is a fastpaced and outcomes-oriented position that requires an ability to problem solve,adapt, respond and learn to deliver client centered, intercultural and traumainformed services





This positionwill help to provide service navigation for our inquiry services and supportspecial initiatives, and the management team in Inquiry Services with thedepartmental and agency operations, including supporting the front lineCommunity Resource Navigators with: coaching, mentoring, training, and theday-to-day responsibilities when they are answering the variousservices.

You'llcontinue to be a member of a dynamic team that welcomes new opportunities whichmakes a difference to the communities we serve and furthers our vision – PeopleConnected. Communities. Strengthened.

This is a hybridposition that requires a weekly in-office presence at Findhelp's officelocation and is not eligible for full-time remote work

How You'll Make an Impact:

The Role:

Strategic & Operational Leadership

- Collaborate with the management teamon strategic planning, communications, and implementation for all contactcentre services.
- Oversee and ensure overall servicedelivery excellence for the Toronto Community Crisis Service (TCCS).
- Identify, build, and sustainpartnerships with non-profit organizations and sector leaders to expandcommunity support networks.
- Assist with departmentadministration, team meeting facilitation, scheduling, and operationalplanning.

Data Analysis & Reporting

- Coordinate, analyze,



and trackdepartment statistics to prepare regular and ad hoc operational reportsfor funders, partners, and key stakeholders.

Team Coaching & Support

- Provide coaching, mentoring,continuous training, and day-to-day operational guidance to frontlineCommunity Resource Navigators.

Crisis Response & Line Operations

- Manage incoming calls across Findhelpand TCCS lines, assessing caller needs to initiate prompt, effectively health crisis interventions.
- Dispatch Community Crisis Teams (CCT)designated zones or provide accurate mental health referrals andinformation.
- Prioritize and organize high-volumeincoming crisis calls to ensure rapid, high-quality service delivery.
- Fulfill all standard duties andresponsibilities of a Community Resource Navigator.

Console Operations & Agency Liaison

- Operate computerized communicationconsoles and dispatch equipment efficiently, delivering clear,professional information to police personnel, public callers, and crisisteams.
- Maintain radio contact with Anchoragencies, proactively troubleshooting and resolving technical orcommunication issues as they arise.

What You Bring:

Equity, Diversity & Social Inclusion

- Anti-Oppression & Social Justice:In-depth understanding of systemic social inequities and barriers toaccessing social services faced by equity-seeking and Indigenouscommunities; deeply committed to anti-oppression and anti-racismframeworks.
- Self-Reflection & Allyship:Strong capacity for self-reflection regarding personal power andprivilege, with a demonstrated commitment to allyship and understandingintersectional lived experiences (including Black, Indigenous, racialized,2SLGBTQIA+, disabled, and marginalized religious commu

📌 Coordinator, Special Initiatives (Toronto)
🏢 Findhelp Information Services
📍 Toronto