VintageHotels&Niagara;'sFinestHotelsiscurrentlyseekingaGuestServiceManagertojoinourgrowingteam Thisisagreatopportunitythatcanprovideflexibility,valuableworkexperience,andachancetoworkwithatenuredteam.

JobTitle: GuestServiceManager

Property: Queen'sLanding

*Pleasenote: Byapplyingtothisposting,youareapplyingforopportunitiesthatmaybeavailableatanyVintageHotelsorNiagara'sFinestHotelsproperty.*

ThispostingisforanexistingvacancywithinLaisHotelPropertiesLimited.

PositionSummary: ToassisttheFrontOfficeManagerwiththedailyadministrativeandoperationalactivitiesrequiredforguestservicesincludingcheckin/outforasuperiorqualityhotelandconferencefacility.

DutiesandResponsibilities:

PrimaryResponsibilities:

- Providingpersonalizedandexceptionalguestserviceateverygivenopportunity
- Meetingestablishedup-sellingandsalesgoals
- PerformsalldutiesofaGuestServiceAgent
- Checkfrontdrivewayfortrashanddelegateorsweepasrequired.
- Checkfrontbrassdoorhandlesandluggagecarts.Delegate,asnecessary.
- Checkfrontdoorglass,forfingerprints,insideandout.Delegateasnecessary.
- Respondtovirtual,(Ivy),conciergetexts,asnecessary.
- Answeringtelephones.
- SupervisesandschedulesTeamMembersonadailybasis.
- Provideon-goingtrainingforallTeamMembers
- CoachallTeamMembers,(both"development"and"praise")and"progressivecorrectiveaction".
- Monitorstaffingneedsandlabourcosts,andadjustasnecessary.
- Processescashand/orcreditcardpayments
- Coordinatesroomavailabilitywithreservationsandotherdepartments,(Housekeeping&Engineering;).
- Balanceroomsinventory.
- Monitoringroomupsells,(SUPs)andreportingtoAccounting.
- AssistswiththeresolutionsofGuestcomplaintsandappropriatefollow-upwiththeManagerand/orOperationsManagementasrequired




- Processesdailycashreportsandoccupancyreportsasrequired
- AssistsGuestswithquestions,orconcernsregardingthearea,thehoteland/oramenitiesifrequired.
- Answersandforwardstelephonecallstotheappropriatedepartmentand/orroom
- Workscloselyasaliaisonwithotherdepartmentssuchashousekeeping,conferencesand/orsalesdepartment,diningroomandotherdepartmentsasrequired
- AssiststheFrontOfficeManagerwithhumanresourcesfunctionsrelativetointerviewing,screening,andselectionofnewTeamMembers
- FillingDutyManagershiftswhenrequired
- HavingathoroughknowledgeofLaisHotelProperties'productsandservices
- SuggestingadditionalproductsandservicesmeetingourGuests'specificpreferences
- AssessingGuests'individualneedstomeetstandardsforadditionalproductsandservices
- ActivelyseekingwaystomeetGuests'productorserviceneeds
- Allotherdutiesasassigned

HealthandSafetyResponsibilities

- Asupervisorshallensurethataworker,
- worksinthemannerandwiththeprotectivedevices,measuresandproceduresrequiredbytheOccupationalHealth&SafetyActandtheregulations;and
- usesorwearstheequipment,protectivedevicesorclothingthattheworker'semployerrequirestobeusedorworn;
- adviseaworkeroftheexistenceofanypotentialoractualdangertothehealthorsafetyoftheworkerofwhichthesupervisorisaware;




- wheresoprescribed,provideaworkerwithwritteninstructionsastothemeasuresandprocedurestobetakenfortheprotectionoftheworker;and
- takeeveryprecautionreasonableinthecircumstancesfortheprotectionofaworker
- Performdepartmentalworkplaceinspectionsasassigned
- Conductsafetytalksasassigned
- Conductincidentinvestigations
- Conductteammemberhealth&safetytrainingincludingStandardOperatingProcedures;&PrimaryTrainingandperformingteammembersafetyobservance;
- Alwaysensurethatworkplaceaccidents/injuriesarereportedimmediatelytoaManager/Supervisor.
- CooperatesintheReturn-to-WorkProgramofaTeamMember
- CorrectsubstandardactsorconditionsthroughHumanResourcesStandard&Procedure;"C.15ProgressiveCorrectiveAction"
- Commendteammembersonsafeworkpracticesandperformance

ProfessionalRequirements:

- Grade12EducationcombinedwithCollegeorUniversitytraininginthehospitalityindustrypreferred
- Minimumof5yearsexperienceasaGuestServiceAgent
- Excellentcommunicationskillsbothwrittenandverbal
- Previousup-sellingand/orsalesexperienceisconsideredanasset

PersonalAttributes:

- Outgoingandfriendlywithapleasantprofessionalattitude
- Mustbeself-motivatedandateamplayer
- Goodlisteningskillsareessentialincombinationwithaboveaveragepatience
- Mustbeawellorganizedwiththeabilitytoprioritizeworkloadandplanningactivitieswithinthedepartment
- Diplomaticandtactfuldemeanorwheninteractingwithdifficultguests
- Confidenceissellingandup-sellingproductsandservices
- Positivesales-orientedpersonality
- Desiretomeetgoals
- Ethicalandhonest

Physicalrequirements:

- Abilitytotoleratestandingforextendedperiodsoftime
- Dealingwithseasonaltemperature

📌 Guest Service Manager (Allanburg)
🏢 Owen Sound
📍 Allanburg