Salary range for this position is CAD $55.25 - $79.42 / hour

Job Summary

Are you a strategic healthcare leader passionate about improving care for seniors, caregivers, and vulnerable populations? Fraser Health is seeking a Manager, Home Support & Community Services to provide regional leadership for Specialized Community Services Programs (SCSP), including Home Support, Day Programs for Older Adults, Respite, and Caregiver Support services.

Reporting to the Director, Home Support & Community Services, you will lead program planning, quality improvement, stakeholder engagement, contract management, and service delivery initiatives across the Fraser Health region. Working closely with operational leaders, community providers, and the Ministry of Health, you will help ensure high-quality, client-centered care and drive innovation in community health services.

What You Bring

- Undergraduate degree in Health Sciences or a related field.
- 7+ years of related healthcare experience, including 2+ years in a leadership role.
- Experience in community health, program management, quality improvement, and stakeholder engagement.
- Strong leadership, operational, and relationship-building skills.
- Valid BC Driver's License and access to a personal vehicle.

Why Join Fraser Health?

- Lead programs that directly improve the lives of clients and families.
- Influence community care delivery across one of Canada's largest health authorities.
- Collaborate with senior leaders, healthcare teams, and community partners.
- Shape the future of home and community-based care through innovation and continuous improvement.

Join a team committed to being Clear, Caring, and Courageous while making a meaningful impact across the communities we serve.

Detailed Overview





Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Reporting to the Director, Home Support and Community Services, the Manager is responsible for developing, implementing and evaluating Specialized Community Services Programs (SCSP) in Fraser Health; collaborates with community operational leaders for Home Support, Day Programs for Older Adults, Caregiver Support, and Respite across all Fraser Health (FH) community sites, including FH affiliated Respite and DPOA providers as well as other community partners in order to meet the needs of the SCSP client population.

Provides regional oversight and support to ensure clinical quality care standards are maintained within Fraser Health including FH affiliated facilities. Leads regional internal and external meetings to engage stakeholders, identifies and resolves clinical issues, and ensures consistent delivery of safe and appropriate quality care. Collaborates with the Ministry of Health regarding reporting and SCSP policy and standards.

Responsibilities

- Participates in the strategic planning process related to Specialized Community Services Programs (SCSP) across Fraser Health (FH); in collaboration with the Director, develops,



implements and leads new initiatives; ensures consistency with regional and community objectives and operational plans, and compatibility with accepted standards of clinical practice and accreditation bodies.
- Collaborates with community operational stakeholders to ensure coordination of service delivery and integrated practices across program areas; ensures clinical programs are developed to reflect best practice standards and guidelines.
- In collaboration with the Director and other FH departments, provides business/system operational management of existing contracts for Respite and Day Programs for Older Adults (DPOA) providers across FH; negotiates operational plans with affiliated service providers, monitors performance, develops necessary action plans, and manages financial recoveries as required; develops mechanisms to track, analyze and report SCSP, Respite and DPOA contract utilization, budgets and targets.
- Acts as a primary resource to clinical teams and relevant Home Support, Respite, DPOA and Caregiver Support clinical operations across FH. Ensures quality clinical standards are communicated and reviewed.
- Recruits and manages assigned staff in accordance with professional standards, performance expectations and current legislated/contractual obligations; promotes and/or provides for co-operative working relationships, labour relations and staff mentoring and development in a continuous learning workplace; co-ordinates the development, implementation and evaluation of staff training and orientation programs.
- Prepares the annual operating and contract budgets for the assigned program area(s); monitors activities and ensures expenditures are within approved budgets; identifies efficiencies and

📌 Manager, Home Support (Surrey)
🏢 Fraser Health
📍 Surrey