Complex Loss Claims Handler - Insurance Division - Home Insurance Claims

Halifax

Full time

Posted 2 Days Ago

160283

End Date

Thursday 29 October 2026

Salary Range

£30,201 - £31,790

We support flexible working - click here for more information on flexible working options

Flexible Working Options

Hybrid Working

Job Description Summary

See Job Description below:

Job Description

Job Title: Complex Loss Claim Handler - Insurance Division - Home Insurance Claims Salary: £30,202 - £34,969 (depending on experience)

Location: Halifax

Hours: Full-time, 35 hours per week

This role operates on a rotating shift pattern covering our opening hours:

- Monday to Friday: 8:00am - 6:00pm
- Saturday: 9:00am - 1:00pm

We welcome applications from candidates seeking reduced hours or job share arrangements, subject to business requirements

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office - Halifax Trinity Road Office.

About the Role

When a customer experiences a major incident such as a fire, flood, or other significant damage to their home, they need someone they can trust to guide them through the claims process. As a Complex Claims Owner, you'll be that person.

You'll take ownership of a portfolio of complex insurance claims from start to finish, helping customers navigate difficult situations and ensuring claims are handled fairly, efficiently and professionally.

This is a role where no two days are the same. You'll investigate claims, gather information, work with suppliers and legal representatives, and make decisions that balance excellent customer outcomes with effective cost management.

Most importantly,



you'll provide support and reassurance to customers at what can often be one of the most stressful times in their lives.

What You'll Be Doing

- Managing a caseload of complex insurance claims through to resolution.
- Acting as the main point of contact for customers, keeping them informed and supported throughout their claim.
- Reviewing information, evidence and documentation to assess claims and make informed decisions.
- Working with colleagues, repair partners, suppliers, solicitors and other insurers to progress claims efficiently.
- Identifying opportunities to recover costs where another party may be responsible.
- Ensuring claims are settled fairly, in line with policy terms and industry regulations.
- Delivering excellent customer service while managing costs effectively.

What We're Looking For

You'll enjoy solving problems, making balanced decisions and helping customers through challenging situations. We're particularly interested in candidates who can demonstrate:

- Experience handling insurance claims or working within the insurance industry.
- Strong communication skills, both written and verbal.
- The ability to build trust and rapport with customers.
- Confidence managing multiple cases and prioritising workloads.
- Strong investigation and analytical skills. * Wait, this is left incomplete.



I'll correct:Just reset.
- Strong investigation and analytical skills.
- The ability to work collaboratively with a range of internal and external stakeholders.
- Experience dealing with complex customer situations and achieving positive outcomes.
- Experience of claims recovery, liability claims or legal processes would be beneficial but is not essential.

Why Join Us?

This role offers the opportunity to build specialist technical expertise while making a real difference to customers when they need support the most.

You'll be part of a supportive team environment that encourages learning, development and professional growth. We actively support colleagues who wish to achieve industry-recognised qualifications such as Cert CII, CILEx or other relevant insurance qualifications.

About Us

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term

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