Job Description

Job Description

The Branch Manager oversees the branch's operations and staff with accountability for sales ( Le directeur de succursale supervise les opérations et le personnel de la succursale et est responsable des ventes (

Responsibilities:
May include: Manage and oversee the day-to-day operations of the branch including staffing and ensure successful and timely completion of assigned duties of all personnel. Review and approve hours worked and PTO using Kronos.

Conduct periodic audits to ensure work is compliant with the established protocols and processes and objectives
- meeting customer and branch expectations. Maintain sales – review/edit, credits, negative inventory, damage inventory and cash reconciliations. Communicate regularly with branch customer base to establish and maintain strong relationships. Enter all sales calls in CRM.

Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff, promoting teamwork both within the branch, local team and within the region. Provide knowledge and skill development opportunities for employees with proper training and guidance for them to reach their full potential and have growth opportunities. Ensure employees complete all assigned training in a timely manner. Effectively coach, counsel, and hold employees accountable.

Collaborate with Human Resources regarding disciplinary actions. Develop plans for increased branch profitability/productivity and drive continuous improvement processes. Process purchase orders, research low stock and receivables and process branch payables, audit cash drawers and truck metrics. Remain current with warranty processing and follow up quickly on rejections.

Oversee all aspects of profit center (operations, sales, admin, etc.)



working closely with Credit Department at Corporate to determine appropriate credit level and resolve any credit issues. Stay current with cycle counts and keep dead stock at a minimum. Maintain ample levels of inventory to meet delivery and service expectations of all branch customers. Review P hold safety meetings, security reports and maintain facility. Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader.

Conduct weekly safety committee meetings. Complete any Flash reports within the required timeline and communicate issues/injuries immediately. Oversee branch and warehouse appearance, housekeeping, maintenance, and repair. Provide Regional Operations Manager (ROM) any requested branch specific information /reports and provide vital information in a timely manner. Maintain a 93%, or higher, audit score Maintain a working knowledge of company's benefits and employee handbook policies.

Ensure employees are following safety protocols including maintaining an organized and clean work workplace, Conduct mid-year and annual performance appraisals for all direct reports through the online Performance Engagement platform. May work outside regular

working hours
in case of emergencies within the branch as required. Participate in additional activities as requested.





Le Directeur-trice de Succursale est responsable de la gestion intégrale de la succursale au quotidien, soit, diriger, former et encadrer les représentants du service à la clientèle et les employés de l'entrepôt. Effectuer des audits périodiques pour s'assurer que le travail est conforme aux protocoles, processus et objectifs établis tout en répondant aux attentes des clients. Il est le principal reflet du service à la clientèle et de la performance des opérations.

Il travaille en étroite collaboration avec les représentants des ventes externes. Il veille au respect des processus et des procédures de l'entreprise, maintient un environnement de travail sûr et propre, et veille à l'entretien et à la maintenance de tous les actifs de l'entreprise. Responsable de bâtir et de maintenir le moral dans la succursale en démontrant des qualités de leadership en donnant l'exemple au personnel en promouvant le travail d'équipe.

Communique et applique les objectifs et les politiques du magasin et assure la conformité avec les pratiques de sécurité, de vente, de tenue de registres et examine les rapports de la succursale. Peut travailler en dehors des heures normales de travail en cas d'urgence au sein de la succursale, au besoin. Participer à des activités supplémentaires sur demande.

Nature & Scope: Ensures work is aligned with the ROM's expectations, goals, and vision Accountable for implementation of policies, processes, and procedures for short-term results Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director Works on difficult to moderately complex issues and projects Provides guidance and training to subordinates Has authority to hire, recommend pay, establish performance and recom

📌 Branch Manager/Directeur de succursale (Longueuil)
🏢 Daikin
📍 Longueuil