Job Description:

The MIG Gun Division (Bernard / Tregaskiss) of Miller Electric, an ITW Company, is seeking a detail-oriented and proactive Customer Service Specialist to join the Tregaskiss team at our Windsor, Ontario facility.

In this role, you will deliver exceptional customer service while taking ownership of customer needs, orders, and assigned projects from start to finish. You will use your product knowledge, problem-solving skills, and D365 expertise to provide accurate solutions, resolve issues, and ensure a seamless customer experience. You will partner closely with Sales and cross-functional teams to identify opportunities, support business growth, and strengthen customer relationships. Through continuous learning and process improvement, you will help simplify service operations, improve efficiency, and create lasting value for our customers and the business.

If you thrive in a fast-paced manufacturing environment and enjoy navigating the complexities of international trade, this is an opportunity to make a meaningful impact on a global organization known for innovation, quality, and operational excellence.

How you will make an impact:

Project Ownership & Strategic Support

- Own assigned projects by staying organized, providing timely updates,



and driving work through completion.
- Prioritize the customer experience while using structured problem-solving and escalating issues when appropriate.
- Identify sales opportunities and collaborate with internal teams to convert customer needs into revenue.
- Develop solid D365, product, and segment expertise to support troubleshooting, order processing, and accurate data management.
- Continuously identify opportunities to simplify processes, improve efficiency, and strengthen customer service experience.

Problem Solving & Service Optimization

- Resolve customer issues using critical thinking, available resources, and proactive root-cause analysis.
- Identify trends, risks, and process improvements that can prevent recurring issues and service delays.
- Take ownership of quality issues, RMAs, and assigned tasks, ensuring accurate, timely, and effective resolution.
- Build and maintain product and process knowledge to increase independence and reduce unnecessary escalations.
- Effectively manage international orders and inquiries while ensuring compliance with shipping regulations, Incoterms, Precision processes, and

📌 Customer Service Specialist (Tecumseh)
🏢 ITW
📍 Tecumseh