Position Responsibilities:

What You’ll Do:

- Fraud Investigation
- Investigate suspected fraud events across banking products and customer channels.
- Review alerts, transactions, customer activity, and supporting documentation to identify fraudulent behaviour.
- Conduct detailed investigations into control gaps.
- Document findings, recommendations, and case outcomes in accordance with internal policies.
- Escalate significant fraud events and emerging risks to management.

- Fraud Detection & Monitoring

- Analyze fraud alerts and transactional activity to identify suspicious patterns.
- Recommend enhancements to fraud detection rules and monitoring processes.
- Support fraud trend analysis and emerging threat assessments.
- Monitor effectiveness of fraud controls and identify opportunities for improvement.
- Participate in fraud prevention initiatives designed to reduce losses and customer impact.

- Fraud Analytics & Reporting

- Prepare recurring and ad hoc fraud reports, dashboards, KPIs, and trend analyses.
- Analyze fraud losses, recovery rates, alert volumes, investigation turnaround times, and control effectiveness.
- Provide actionable insights and recommendations to leadership.
- Support data-driven decision making through analysis of fraud patterns and root causes.

- Fraud Risk & Control Management





- Participate in fraud risk assessments for products, processes, and strategic initiatives.
- Identify control gaps and recommend mitigation strategies.
- Support testing and validation of fraud controls.
- Assist in implementation of current fraud prevention capabilities and technologies.
- Contribute to fraud policies, procedures, and playbooks.

- Continuous Improvement

- Identify opportunities to automate manual processes and improve operational efficiency.
- Contribute to fraud transformation initiatives and strategic projects.
- Stay informed on emerging fraud trends, scam typologies, and industry best practices.
- Act as a subject matter expert and mentor for junior analysts.

Required Qualifications:

- Undergraduate degree in Business, Finance, Economics, Criminology, Data Analytics, Risk Management, or a related discipline.
- 3-5+ years of experience in fraud investigations, fraud operations, financial crimes, risk management, banking operations, or compliance.

- Knowledge of Canadian banking regulations and fraud management practices.
- Experience with fraud analytics, reporting tools, SQL, Power BI, or similar platforms.
- Knowledge of Interac, EFT, RTR, digital identity, authentication, and

📌 Senior Fraud Analyst (Toronto)
🏢 Manulife
📍 Toronto