Senior Manager, Academic Accomodations (SAS)

Regular/Temporary

Regular

Location

Central Campus

Open Date

2026/10/19

Job Type

Continuing

Close Date

2026/11/10

Employee Group

TMG

Favorite Job

Department

Student Accessibility Services

Full/Part Time

Full-Time

Salary Grade/Band

Band M

Salary Range

$ - $ (annual)

Job Code

Hiring Range

$ - $

Existing Vacancy

Yes - Newly Created Position

Target Number of Openings

1

35

Student Affairs reports to the Associate Vice-President, Students and operates as a strategic partner to academic units, providing co-curricular and support infrastructure that complements the academic mission and advances the whole-student experience. Student Accessibility Services (SAS) ensures the University meets its legal obligations to students with disabilities under the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with
Disabilities Act (AODA). SAS supports approximately 5,800 students annually — roughly 15% of total university enrolment — through academic accommodation planning, assistive technology, learning strategy support, and accommodated testing services. The unit is undergoing a transformation toward
an accessible-education-by-design model, embedding inclusive practice across the institution rather than delivering accommodations solely through an individualized service model.

We have an exciting new prospect for a Senior Manager, Academic Accommodations (SAS) to join our team.

The Senior Manager, Academic Accomodations holds primary operational accountability for the delivery of accessible services that meet the University’s obligations under the Ontario Human Rights Code and AODA.



Reporting to the Director, SAS, the Senior Manager leads a service-delivery team of
professionals — spanning academic accommodation, assistive technology, and learning strategy — and is responsible for exercising significant judgment in complex, contested, and precedent-setting accommodation decisions.The role oversees the design, implementation, and continuous improvement of accommodation
frameworks, service standards, and operational processes that govern how accessibility services are delivered across a high-volume setting. The Senior Manager collaborates with the Operations Manager on accommodated testing and examination services (approximately 35,000 tests/exams peryear) to ensure seamless, compliant, student-centred delivery.

Strategic & Operational Leadership

- Provide strategic leadership for the timely, consistent, and student-centred delivery of accommodation services to approximately 5,800 students annually.
- Lead long-term operational planning, service-demand forecasting, staffing models, and service optimization initiatives across SAS.
- Contribute to SAS strategic planning and institutional initiatives, translating legislative and policy direction into sustainable operational practice.

Compliance & Legal Accountability





- Hold operational accountability for SAS’s compliance with the Ontario Human Rights Code (procedural and substantive duty to accommodate) and AODA service-delivery standards.
- Assess and approve accommodation determinations in complex, contested, and precedent-setting cases where legislation, institutional policy, competing obligations, and finite resources intersect — exercising independent judgment without explicit precedent.
- Identify systemic accommodation risks and emerging legal exposure, resolving them at the operational level and escalating institutional or policy-level matters to the Director with analysis and recommended action.
- Ensure accommodation decisions, documentation, and rationale withstand human-rights, legal, and audit scrutiny.
- Develop recommendations and lead the implementation and ongoing improvement of accommodation frameworks, service standards, procedures, and reporting structures that govern unit-wide practice.
- Analyze operational data, service trends, utilization patterns, and workload indicators to inform decision-making, resource planning, and evidence-based improvement.
- Proactively identify service gaps and process-improvement opportunities, designing scalable, solutions-focused responses that balance efficiency, accessibility, and service quality.
- Oversee the development of operational procedures, documentation, and reporting frameworks.
- Support the integration of technology and systems solutions that improve operational effectiveness and student experience.
- Ensure operational practices align with university priorities, accessibility legislation, institutional policies, and student

📌 Senior Manager, Academic Accomodations (Canada)
🏢 McMaster University
📍 Canada