Lead cargo operations at Swissport through safety, service quality, and performance management while supporting reliable airport handling activities. This position requires French and English communication.

The Cargo Operations Manager plans and manages operational activities according to procedures, policies, and brand values. You will lead teams, monitor KPIs, manage compliance, and address customer service concerns. The position supports profitability, productivity, and continuous improvement across cargo workflows.

Key Responsibilities:

- Deliver safe, effective, and reliable cargo operations
- Lead teams toward SLA and productivity targets
- Monitor KPIs and implement corrective actions
- Ensure safety, security, and regulatory compliance




- Maintain customer relationships and resolve service concerns

Requirements:

- Minimum five years of industry experience
- Excellent French and English communication skills
- Eligible to work in Canada
- Strong customer focus and analytical problem-solving skills
- Availability for flexible operational schedules and inclement weather

Manage Swissport cargo operations with bilingual communication, accountable leadership, compliance expertise, and continuous improvement focus.

📌 Cargo Operations Manager Swissport (Dorval)
🏢 Swissport
📍 Dorval