About Us

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment. We operate in 145+ countries while proudly maintaining headquarters in Current Zealand.

The Role

The Technical Support Engineer helps users of the Seequent Geotechnical Analysis portfolio overcome challenges using GeoStudio and PLAXIS. Bringing geotechnical and/or numerical expertise, you will provide technical support and education, troubleshoot complex modelling issues, and share user feedback with product development to improve the software and user experience.

- Provide timely, high-quality technical support for GeoStudio and PLAXIS through phone, forums, video calls, web service tickets, email, and support platforms.




- Research, troubleshoot, and resolve complex questions involving product functionality, system configuration and setup, bugs, and enhancements, including testing solutions to confirm successful resolution.
- Help users select appropriate geotechnical and numerical modelling techniques and explain results from complex Limit Equilibrium Method and Finite Element Method models.
- Teach users the theoretical background behind the software and calculations so they can understand modelling results and move their projects forward.
- Manage and accurately document client inquiries, keep users informed through resolution, and consistently respond within SLO targets.
- Collaborate with Product Development, QA, and Product Management to relay user feedback, report issues, and contribute to product quality and improvement.
- Identify recurring support needs and create knowledge-

📌 Technical Support Engineer, Geotechnical Analysis (Coquitlam)
🏢 1125 Bentley Canada
📍 Coquitlam