S.I. Systems Ltd. seeks a Senior Business Analyst (10+ years) to support Enterprise Service Management initiatives in a public sector program using ITSM/ESM practices and ServiceNow.
The role focuses on stakeholder needs assessment, requirements traceability, and options analysis across multiple business lines. Responsibilities include facilitating elicitation sessions, documenting requirements, and contributing cost-benefit input to business cases while supporting intake, workflow, service
📌 Senior Business Analyst: ServiceNow (Ottawa)
🏢 S.I. Systems
📍 Ottawa
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