Lead luxury spa operations through exceptional member experience, team leadership, retail performance, treatment utilisation, and financial results at Soho House.

This senior leadership role oversees a commercially focused spa operation within a quick-paced hospitality environment. You will lead therapists, receptionists, and spa leaders while driving revenue, profitability, and retail sales targets. The role combines operational management, coaching, member engagement, and wellness experience development.

Key Responsibilities:

- Lead and inspire a high-performing spa team
- Drive revenue, profitability, and retail sales targets
- Maximise treatment room utilisation and therapist productivity
- Manage budgets, forecasts, and operational KPIs




- Resolve member feedback and improve overall experience

Requirements:

- Experience leading luxury spa, wellness, hospitality, or retail operations
- Track record managing large teams and commercial results
- Financial and operational management experience
- Exceptional leadership and communication skills
- Passion for hospitality, wellness, and memorable member experiences

Bring visible leadership, commercial expertise, and operational discipline to Soho House spa experiences and sustainable business growth.

📌 Senior Spa Operations Director (Oxford)
🏢 Soho House via Caterer.com
📍 Oxford