Pantheon is looking for a highly capable Senior IT Support Engineer to join our Information Technology team in Vancouver. You will provide thoughtful, hands‑on support to Pantheon’s distributed workforce while contributing to the systems, processes, and projects that keep our people productive and secure.

This is a senior individual‑contributor role for someone who can independently troubleshoot complex technical issues, take ownership of ambiguous problems, and partner effectively across IT, Security, People, and business teams. You will work across end‑user support, identity and access, endpoint management, office technology, and IT projects, bringing a practical, service‑oriented mindset to each area.

You will report to the Director of IT and collaborate with support and systems engineering teammates across time zones. The role is hybrid and based in the Vancouver, BC area, with regular in‑person support for Vancouver employees and occasional support for office events and technology rollouts.





What You’ll Do

- Provide responsive, empathetic technical support for employees across macOS, Windows, SaaS applications, hardware, peripherals, network connectivity, and conference‑room technology.
- Own complex support issues from initial diagnosis through resolution, communicating clearly with stakeholders and escalating with thorough documentation when a problem requires broader engineering support.
- Serve as a trusted senior point of contact for difficult or high‑impact end‑user issues without requiring day‑to‑day supervision.
- Support onboarding and offboarding by coordinating equipment, configuring devices, provisioning or removing access, and helping employees get productive quickly and securely.
- Troubleshoot authentication and access issues involving Okta, MFA, SSO applications, password recovery, and

📌 Senior IT Support Engineer (Vancouver)
🏢 Webhosting
📍 Vancouver