Position Responsibilities

- Lead the execution and documentation of regulatory and operational control procedures within the Specialized Lending business line.
- Complete the Risk and Control Self-Assessments (RCSA), including data gathering, analysis, and reporting.
- Complete control testing activities and identify gaps or areas for improvement.
- Collaborate with business partners to ensure controls are embedded in day-to-day processes and aligned with regulatory requirements.
- Prepare summaries and reports on control effectiveness, findings, and remediation efforts for review by management.
- Stay current on regulatory changes and industry best practices to ensure controls remain effective and compliant.
- Provide support during internal and external audits, including gathering evidence and responding to inquiries.
- Support initiatives to strengthen first line risk management capabilities and promote operational resilience.

Required Qualifications

- Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
- 5+ years of experience in operational controls, risk management, audit, or a related analytical role.

Preferred Qualifications

- Strong analytical and problem-solving skills with attention to detail.
- Effective communication and interpersonal skills, with the ability to work collaboratively across teams.
- Proficiency in Microsoft Excel, Word, and PowerPoint; experience with risk management tools is an asset.
- Strong organizational and time management skills, with the ability to manage multiple tasks and deadlines.
- Bilingualism (English and French) is an asset. If the successful candidate is in Quebec,



proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team

- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a adaptable environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.

#LI-HYBRID

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

To learn more about us, visit

Equal Opportunity Employer

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity,



gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Salary and Compensation

Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $73,725.00 CAD - $122,875.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.

Benefits

- Health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
- Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
- Our generous paid time off program in Canada in

📌 Analyst, Business Line Controls (Toronto)
🏢 Manulife/John Hancock
📍 Toronto