Community Nursing Service Coordinator(Job Number: )Primary

Location:
ON-Hamilton Administration Employee Type:Casual Pay Rate From:21.70 Pay Rate To:27.00Description:Be the Difference. Connect our Community.
For over 50 years, Bayshore HealthCare has been a leading provider of home and community health services across Canada, delivering exceptional care with compassion and excellence.
Employment Status: Permanent CasualProgram Name: NursingNumber of Hours: variesLocation: 1211-4 Barton St E. Hamilton, Ontario L8H 2V4Work Schedule: Evening and Weekends as required (2pm-10pm)On-Call: YesExisting Vacancy: Yes
- we're currently hiring candidates for an existing vacancy in this positionAs the Client Service Coordinator for our Hamilton Home Care Solutions Branch Nursing Program, you won't just schedule nurses
- you will be the vital link between patients, families, and healthcare teamsWe are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.
What you will be doing
- Primary ResponsibilitiesCommunicate
- Professionally engage with patients, families, staff, and funder organizationsProcess
- Quickly handle funder referrals and updates in the EMR (Procura)Review
- Collaborate with Supervisors, field nurses and patients to assess service needsSchedule
- Assigning care providers based on client needs, geographic area, staff skill-set and availabilityCoordinate
- Ensure consistent caregiver assignments and service deliveryUtilize
- Optimize staff schedules to meet their availability and client care needsNotify
- Keep patients and staff informed of initial and ongoing schedulesDocument
- Maintain accurate records in the EMRResolve




- Address patient concerns promptly and follow escalation pathwaysYour Competitive Compensation PackageBayshore HealthCare is built upon the guiding values of compassion and reliability; teamwork and diversity; innovation, leadership, and growth. Every single one of our employees across Canada operates with these fundamental values in mind;Competitive Industry Wages: Bayshore recognizes the critical work you do.

We offer
competitive compensation reflecting your skills and dedication to careComprehensive Perks & PTO Packages: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-beingRetirement Savings Plan: Benefit from a company-contributed retirement savings plan to help secure your financial futureWork Perks: Enjoy group discounts for travel, entertainment, shopping, and sports venuesEmployee Assistance Program: Support available 24/7 via phone, chat, in-person. Caregivers need care tooCollaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care, with a National Clinic team to network withTraining & Development: Opportunities to grow your career and develop on an on-going basisSafe and Supportive Environment: Adherence to strict health and safety protocols to ensure the well-being of both staff and clientsSupportive Management:



Accessible clinical managers and schedulers who value and support your workQualifications:What you BringEducation:Secondary School DiplomaWorking knowledge of medical terminology is requiredCompletion of a related certificate/diploma such as Medical Terminology is preferredExperience and Abilities:A minimum of two years related customer service experience, preferably in healthcareWorking knowledge of medical terminology and medical recordsProven customer service and communication skills, preferably in healthcare or other high-paced customer service environmentAbility to handle issues and problem solve with tact and diplomacyExcellent computer skills (Windows, Microsoft office, internet, EMR)Ability to prioritize and handle multiple demands in a fast-paced environmentProven organizational and teamwork skills; able to work independently and prioritize workloadStrong interpersonal skills including demonstrated ability to build rapport and connectionsOur Commitment You
- Equity, Diversity, and SafetyAt Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness.
We strive to create a high-quality and safe environment for both our team members and the clients and patients we serve is a top priority. Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID-19, Hepatitis, or seasonal influenza. Recruiters will provide any role-specific requirements.
Our Equity, Diversity, and Inclusion standards shape our vision of being the difference in the lives of those

📌 Community Nursing Service Coordinator (Canada)
🏢 Bayshore HealthCare
📍 Canada