Line of Service Advisory Industry/Sector Not Applicable Specialism Operations Strategy Management Level Senior Associate Job Description & Summary

A career within the Financial Services Banking Operations team will provide you with the opportunity to use data, technology and industry expertise to design strategies and transformational roadmaps that maximize business opportunities and reduce risk for our clients. We advise leading Canadian financial institutions (e.g., Banks, Insurers, Credit Unions) on strategic, operational, technology and risk‑and‑controls matters across the banking lifecycle, including customer acquisition, onboarding, servicing, and middle‑and‑back‑office operations. You will support business advisory, technology implementation, platform and ERP migrations, artificial intelligence initiatives, and transformation journeys that help our clients remain competitive during a agile and challenging time of change.

The Opportunity As a Operations Consulting - Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career.

Your role will include, but isn’t limited to:

- Support and lead delivery of client projects from project scoping to conclusion, while exceeding client expectations
- Apply structured problem-solving and root‑cause analysis to complex business, operational, technology,



and risk challenges
- Support the design and implementation of risk‑and‑control frameworks, including first‑line‑of‑defence processes and controls
- Build trusted relationships with clients and colleagues at different levels while working effectively across multidisciplinary teams
- Manage multiple timelines and projects within budget while coaching other team members and improving team performance
- Understand our client’s business and strategies through data collection, interviews, formulating and testing hypotheses
- Convert complex data into meaningful insights with qualitative and/or quantitative evidence
- Communicate complex information effectively in written and verbal formats
- Embrace change and opportunities to be exposed to different situations, environments and perspectives
- Upskilling for a digital world and technology trends and stay informed of emerging technologies
- Uphold the firm’s code of ethics and business conduct

What You’ll Bring Your skills, knowledge, and experiences are what set you apart. Here’s what we look for:

- Working experience in management consulting demonstrating knowledge of operations in financial Services, which may include specific knowledge of middle/back‑office functions in the retail

📌 Operations Consulting (Toronto)
🏢 PwC
📍 Toronto