London, ON We are currently seeking an experienced and motivated System Operating Centre Supervisor to fill a vacancy within our System Operating Centre (SOC) at London Hydro. Reporting to the Manager, Grid Operations and Technology, this exciting leadership opportunity is ideal for a safety-focused, technically skilled professional who thrives in a fast-paced, energetic environment. In this critical role, you will oversee the daily operations of the System Operating Centre, providing leadership and technical guidance to ensure the safe, reliable, and cost-effective delivery of electricity. You will play a key role in coordinating system operations, supporting emergency response, developing staff, and driving continuous improvements in operational efficiency and performance. What You Will Do
- Supervise and provides technical guidance to the Systems Operators and Planner System Operators. Plan and prioritize work, including scheduling and ensuring adequate resourcing for 24/7/365 operations.
- Oversee the day-to-day operation and monitoring of the distribution system, in both normal and emergency conditions. Liaise with other departments and contractors to coordinate field work requiring support from the SOC. Oversee the coordination of outages for London Hydro departments and contractors.
- Coordinate the SOC response to emergency situations. Ensure that responses to distribution system disturbances are optimized to minimize the frequency and duration of outages, with a focus on safety. Inform internal and external stakeholder of abnormal conditions developing in the distribution system. Ensure that all relevant information is communicated.
- Oversee the performance of distribution system monitoring and operating services for external utilities.
- Manage and ensure the coordination, verification, accuracy,



issuance and documentation of work protection from internal workgroups and external parties. Manage switching records and related operational logs. Supervise switching methods and sequences for transferring loads and isolating electrical equipment. Ensure all Utility Work Protection Code rules are observed.
- Liaise with senior management, the public, contractors, customers, OGCC, the IESO Emergency Preparedness Committee, Ontario Grid Control Centre, and the City of London Emergency Management team. Maintain the Transmission Connection Agreement and Distribution Connection Agreement with Hydro One.
- Assist with the investigation of customer inquiries related to claims or reliability concerns.
- Provide input to System Planning regarding potential improvements to the system. Participate in station contingency analysis studies.
- Confirm and ensure the compliance of operational systems including UWPC, OMS, SCADA, and similar tools such that they are optimized for the SOC operation. Collaborate Operations Department and IT to identify and implement Operational Technology improvements to maintain safety and improve efficiency of the grid operation. Leverage KPI to measure and improve operational outcomes.
- Create and maintain departmental policies and procedures. Maintain departmental records. Ensure all departmental equipment is procured and maintained.
- Administer,



maintain and implement training and development plans for SOC staff. Coordinate and evaluate employee development plans.
- Ensure staff meet all regulatory and health & safety requirements through continuous training and education. Ensure departmental compliance with all safety polices and safe work practices.
- Adhere to all Occupational Health & Safety Act rules and regulations, the IHSA EUS rule book, London Hydro safe work practices and London Hydro’s Health & Safety Management System. Document, communicate and follow-up on all health and safety incidents, near misses and identified hazards. Prepare a health and safety training plan each year and complete identified training by year-end for all areas of responsibility. Conduct health and safety meetings with all staff. Complete workplace audits, action items and follow-ups.
- Perform other duties related to the above job purpose. What You Will Bring We welcome applications from all candidates, including those whose knowledge, skills, and experience have been developed through alternative pathways from the requirements listed below. London Hydro, at its sole discretion, may deem a job applicant to meet the job requirements if they have sufficient skill, alternate education, and/or experience related to the role.
- A graduate of a Community College diploma program in a related field requiring more than two years to obtain PLUS additional specialized training in a related area.
- MEA Journeyperson Electrical Operator Certificate considered an asset.
- Over 8 years of relevant work experience.
- Strong leadership, management/supervisory, communication, interpersonal, organizational, analytical, and problem-solving skills.
- Ability to motivate and coach employees, ensure

📌 System Operating Centre Supervisor (London)
🏢 London Hydro
📍 London