The Manager, Vendor Governance & Performance owns cross-vendor consistency, performance management, and governance across the full Print & Post vendor ecosystem. Moves the function from decentralized, manager-led vendor oversight to a standardized, performance-driven model - without replacing the day-to-day vendor execution owned by the production managers. Owns the materials-standardization program and the continuity/backup standard across P&P; and standardizes vendor invoice formats and data feeds to enable reconciliation and automation.

Role Purpose:

Establish an enterprise governance layer over how vendors are managed across Print & Post - driving standardized specifications, performance frameworks, and consistency, while partnering with Procurement on vendor strategy, RFP readiness, and consolidation.

Core Responsibilities:

- Establish and maintain standardized vendor specifications and consistency - including the materials-standardization program (envelopes, base stock, SKU rationalization).
- Develop and manage vendor performance frameworks, scorecards, and QBR cadence/reporting, including vendor SLA measurement.
- Own the continuity/backup standard - how backups and cross-training are documented across P&P.;
- Standardize vendor invoice formats and data feeds to enable reconciliation and automation.
- Monitor cross-vendor performance trends and drive corrective actions.
- Support vendor strategy, RFP readiness, and consolidation opportunities with Procurement.
- Identify cost, efficiency, and continuous-improvement opportunities across vendors.

Boundary Note

Production managers (Karim / Allan / Sooah) continue to own day-to-day vendor execution within their domains.



This role adds an enterprise governance layer - it does not replace domain-level execution.

Required Qualifications:

- Experience in vendor governance, performance management, procurement, or supplier management.
- Strong analytical and framework-building capability (scorecards, SLAs, QBRs).
- Experience driving standardization and continuous improvement across multiple suppliers.
- Stakeholder management and (developing) people leadership capability.

Preferred Qualifications:

- Print / mail / production vendor experience (or demonstrable ability to ramp quickly).
- Experience with RFP processes, vendor consolidation, and contract/performance governance.
- Manulife/insurance or financial-services industry context.

Print & Post Industry Prerequisites & Operating Principles:

Industry knowledge:

- Print/Post Foundations; Finance & Job-Costing; Materials & Inventory; Data, Billing & Reconciliation; Compliance & Data Privacy; Digital Adoption; Continuity & Backup; SLA & Delivery Performance.

Operating principles:

- No Touch Workflow; Digital First, Not Digital Only - we print what is Required and Requested; Assertive & Proactive; Sound Judgment & Disciplined Escalation.

When you join our team:

- We’ll empower you to learn and grow the career you want.




- We’ll recognize and support you in a flexible setting where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

Le poste annoncé correspond à une vacance existante.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nou

📌 Manager, Vendor Governance (Toronto)
🏢 Société Financière Manuvie
📍 Toronto