Manager
- Deposits, Billing and Commissions Sponsor Financial Services (SFS) is responsible for the timely and accurate administration of sponsor financial transactions, including premium allocation, billing, receivables management, commissions, and financial integrity activities. The Manager, Deposits, Billing & Commissions plays a critical leadership role in ensuring the accuracy, effectiveness, and control of these functions while driving operational excellence, service quality, and continuous improvement initiatives. Reporting to the Director, Sponsor Financial Services, this position leads 2 teams responsible for deposits, billing, and commission administration and works closely with internal stakeholders across Finance, Risk Management, Underwriting, Sales, and Financial Integrity & Controls to ensure accurate financial outcomes and strong operational controls. Position

Responsibilities:
Financial Operations & Oversight
- Provide leadership and oversight for the accurate allocation of sponsor premium payments and administration of billing activities.
- Ensure commissions are calculated, validated, and paid accurately to advisors and in accordance with established policies and controls.
- Monitor and manage suspense accounts, unallocated funds, and aged financial exceptions to ensure timely resolution.
- Assess and mitigate financial risks related to misallocated funds, billing inaccuracies, commission discrepancies, and other financial exceptions.
- Maintain effective financial controls to support the accuracy, completeness, and integrity of billing, deposits, and commission processes.
- Apply advanced understanding of Payment-to-Report (P2R) and Cash Receipt-to-Financial Reporting processes. Leadership & People Management
- Lead and develop two operational teams responsible for Deposits/Billing and Commissions.




- Foster a high-performance culture through coaching, mentoring, employee engagement, and talent development.
- Establish clear performance expectations and accountability measures.
- Support career development and succession planning initiatives while promoting an inclusive and team-oriented work environment. Stakeholder Engagement and Management
- Build strong partnerships with key stakeholders across IT, Finance, Sales, Underwriting, Risk Management, and Financial Integrity & Controls.
- Collaborate with cross-functional partners to ensure the completeness, accuracy, and effectiveness of Sponsor Financial Services activities.
- Provide oversight and governance of SFS operational partners in the Philippines responsible for back-office processing activities related to deposits, billing, and commissions.
- Escalate and resolve issues proactively while maintaining strong stakeholder relationships. Performance Management & Operational Excellence
- Monitor, analyze, and report on key performance indicators (KPIs), service level agreements (SLAs), and operational metrics.
- Identify trends, risks, and opportunities for improvement, implementing corrective actions as required.
- Drive operational efficiencies and service enhancements through process optimization and strong governance practices.
- Ensure operational processes remain compliant, scalable, and aligned with business objectives.
- Identify, evaluate,



and implement opportunities to leverage artificial intelligence, automation, and emerging technologies.
- Lead initiatives that improve operational efficiency, service quality, accuracy, and productivity.
- Champion a culture of innovation and continuous improvement.
- Utilize data-driven insights to enhance operational performance and customer outcomes. Required

Qualifications:
- Bachelor's degree in Finance, Commerce, Business Administration, Accounting, or a related discipline.
- 3-5 years of progressive leadership experience managing financial operations, billing, commissions, receivables, accounting, or related functions.
- Experience leading multiple teams and developing high-performing employees.
- undefined Preferred

Qualifications:
- Demonstrated ability to analyze complex financial issues and assess operational and financial impacts.
- Strong stakeholder management and relationship-building skills across multiple business functions.
- Experience establishing, monitoring, and reporting on KPIs and service-level commitments.
- Proven ability to lead transformational, automation, or process improvement initiatives.
- Strong analytical, problem-solving, and decision-making capabilities.
- Excellent communication, presentation, and influencing skills. When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see. #LI-HYBRID The role being advertised is an existing vacancy. Referenced Salary Location Waterloo, Ontario Working Arrangement ハイブリッド勤

📌 Manager - Deposits, Billing and Commissions (Toronto)
🏢 Manulife
📍 Toronto