We're looking for an IT & Systems Manager who builds and maintains — and who can be trusted with the systems the company runs on.

Our team ships internal tools with Claude Code every week, and we'd rather build than buy whenever building is the better answer. That speed needs someone in charge of it.

You'll lead our small technical team: our AI and internal tools developer, a contract AI engineer, and the app developers we're hiring now. You'll set the rules for how we build and review what ships. You'll also own the systems the business depends on — our ERP, our data, our email, our devices and our security — and keep them rapid, accurate and standing up through our busiest weeks of the year.

Some days you're building. Other days you're making sure what everyone else built is safe to run. The second part is not the lesser half of this job.

This isn't a ticket-queue job. If you fix the same problem twice, you automate it. The non-negotiables

You build with Claude Code first, and you check its work after.

You let Claude take the lead and you act as the architect. You can explain every change you approve, and you've verified it works and it's secure. You've run things in production, not only built them.

You've owned a system people depend on every day — an ERP, a warehouse or order system, a company's core infrastructure — through a migration, a peak season, or an outage at the wrong hour. You know what you'd do differently next time. You're AI-first, not AI-curious.

When someone asks for a tool, a report or a fix, your first question is "can Claude do this?" You use Claude Code, Cowork and MCP servers every day, and you can teach a warehouse lead or a CS agent to use them safely. You're hands-on with real hardware.

Laptops, phones, printers, label printers,



scanners and Wi-Fi. When something breaks in the warehouse, you're the one who walks over and fixes it. You're in Calgary.

You live here or you'll move here before your start date. The job is hybrid, but hardware, the warehouse and the team mean regular days on site, so remote from another city or country won't work. What you'll do Lead the technical team

Manage our AI and internal tools developer and the app developers, and coordinate with our contract AI engineer Set priorities with leadership, run code reviews, and own how internal tools and the training app get released and rolled back Own our development rules: company code in the company GitHub, company data in company databases, secrets scanned before every push, nothing important tied to one person's account Onboarding and offboarding: accounts, devices and access set up on day one and shut off on the last day Keep our employees productive across our Canadian, US, UK, Australian and German operations Manage our software stack and what it costs: licences, renewals, and cutting tools we don't need Buy, set up, track and fix laptops, phones, printers, label printers, scanners and networks at the office, warehouse and showrooms Manage Clickup, our project management software, including governance, oversight and coaching/continuous improvement to drive higher efficiency over time Own security

Password manager,



MFA and least-privilege access on every system Own the relationship with our managed IT and security provider — device monitoring, threat detection and incident response — and build the capability to bring that work in-house over time Set the guardrails for AI agents: read-only first, human approval before anything that touches money, customers or data, and protection against prompt injection Run backups, and actually test them — a restore you've proven, not a job that reports green Own our data and systems of record

Own the data platform: pipelines, schema and data model, a maintained data dictionary, freshness and reconciliation checks, and what our queries cost us Own data quality — if two systems disagree about a price, a stock level or an order, you own getting to one answer and keeping it that way Own consent and privacy in practice: how customer consent is captured and carried across every system in Canada, the US, the UK, Australia and Germany, plus suppression lists, retention and deletion, and where personal data is allowed to live Own email and domain health: SPF, DKIM and DMARC at enforcement, separate sending domains for transactional and marketing mail, monitoring, and inbox placement that someone actually watches Keep the ERP healthy

Own our ERP in production once it's live: database growth and archiving, indexing, background jobs, report performance, and capacity planning so it doesn't slow to a crawl in our busiest weeks Keep customizations documented, version-controlled and upgrade-safe, so an upgrade never turns into a rebuild Run the replacements we have in flight — ERP, email platform, shipping — with parity testing against the outgoing system, validate

📌 IT & Systems Manager (AI-First) (Calgary)
🏢 Bells of Steel
📍 Calgary