Lead advanced network troubleshooting for BMO across a hybrid schedule, specializing in Check Point, Juniper firewalls, and critical incident response. As a Senior Network Escalation Analyst, you serve as the highest technical escalation point within NOC operations. You resolve complex routing, switching, firewall, wireless, VPN, and connectivity incidents. You also support major incidents, migrations, recovery activities, and root cause analysis. Key Responsibilities:

Own escalated network tickets through resolution and documented closure Lead complex routing, switching, firewall, wireless, and VPN troubleshooting Analyze packets, traffic, logs, monitoring data,



and telemetry Support major incident response and service restoration activities Develop permanent corrective solutions through root cause analysis Requirements:

Seven-plus years with Check Point and Juniper firewalls Five-plus years in routing, switching, and infrastructure engineering Experience with Cisco, ACI, and F5 load balancers Five years of packet capture and protocol analysis Availability for hybrid work and on-call after-hours support Apply advanced firewall expertise, network analysis, and escalation leadership to support BMO’s infrastructure reliability and service levels.

📌 Senior Network Escalation Analyst (Toronto)
🏢 BMO
📍 Toronto