Join us at InnServices as a Utilities Operations Supervisor - Water

About Us Located in Innisfil, InnServices is an award-winning, progressive organization that delivers the highest quality water and wastewater services to Innisfil and other municipalities. We serve over 13,000 households or residences and have over $1.48 billion in infrastructure. InnServices operates facilities 24 hours a day, 365 days a year.

Our Mission To provide safe, reliable, and cost-efficient water and wastewater services, through innovation, that are valued by our communities. To foster an inclusive, supportive, family-oriented utility that values our employees and our communities.

Our Vision To be Canada's most innovative water and wastewater utilities.

Our Values

Safety

Quality & Reliability

Innovation & Efficiency

Fiscal Prudence

Supportive & Respectful Culture

Community Leadership & Presence

Why work for InnServices?

Excellent health and dental benefits

A outstanding pension plan

Employee Assistance Program for mental health & wellbeing

The Opportunity The Utilities Operations Supervisor - Water is responsible for the leadership, supervision, and operational oversight of operations of InnServices' water treatment and distribution systems to ensure the safe, reliable, efficient, and compliant delivery of drinking water services. The role provides direction to operational staff, oversees maintenance programs, operational projects, contractor performance, asset management activities, and budget administration, while promoting a strong culture of health and safety, customer service, regulatory compliance, and continuous improvement. This role also assumes Overall Responsible Operator (ORO)



accountabilities for water treatment and distribution systems on a rotational basis and provides leadership during emergency response situations.

Responsibilities include, but are not limited to:

Ensure compliance with all InnServices policies, procedures and applicable legislation and regulations when executing projects and tasks including maintenance activities and assigned operational capital projects.

Provide leadership, direction and supervision to operational staff by assigning work, setting performance expectations, coaching and mentoring employees, conducting performance reviews, supporting training and development, administering collective agreement provisions, fostering employee engagement and ensuring work is completed safely, efficiently and in accordance with established standards.

Act as the Overall Responsible Operator (ORO) for the water system on a rotational basis, ensuring compliance with all applicable legislation, regulations, approvals, and operational requirements. Respond promptly and effectively to operational incidents and emergencies, including attending the site when required.

Prepare, implement, and monitor adherence to all maintenance related plans and schedules and prepare reports on maintenance activities. Identify trends and make applicable adjustments to optimize preventative and predictive maintenance programs and processes.





Coordinate with maintenance staff, contractors and other InnServices and Town of Innisfil departments on maintenance activities and operational capital

When required, prepares, completes, records, processes and/or enters data for time sheets, attendance reports, overtime reports, vacation schedules, work orders,

Develop, administer, and monitor assigned operating and capital budgets, ensuring expenditures are controlled and aligned with approved funding. Prepare cost estimates, business cases, procurement documentation, purchase orders, and invoice approvals as required.

Assist with identifying and implementing operational capital projects that ensure InnServices' water distribution systems and/or treatment processes are operationally sound and compliant.

Lead and/or support condition assessments of water infrastructure assets, analyze asset performance and lifecycle data, develop recommendations for repair, rehabilitation, or replacement, and collaborate with the Asset and Infrastructure Lead to maintain accurate asset information and support long-term capital planning.

Pursue continuous improvement initiatives and explore/recommend the use of innovative technologies that would serve to improve operations.

Develop and maintain effective and co-operative communication and develop good working relationships with other staff members, municipalities, government agencies, organizations, and members of the public. Address others in a courteous, friendly, and efficient manner to promote a high standard of public relations at all

Updates case tracking systems and provides detailed response to customers through various means of communication including in

📌 Utilities Operations Supervisor (Innisfil)
🏢 InnServices
📍 Innisfil