Job Summary

The Key Accounts Evolve Program Leader is responsible for the overall supervision and success of Solucore’s major national clients and for the complete operational management of the Evolve vertical transportation management for these clients. This hybrid leadership role ensures Solucore delivers consistent, high-quality consulting, reporting, and data-driven insights while maintaining solid client relationships and ensuring Evolve’s accuracy, reliability, and continued advancement.
The incumbent represents Solucore in the business community, promotes good public relations, strengthens client partnerships, and drives proactive strategies to enhance service delivery, operational efficiency, and client satisfaction. The position operates within the limitations established by the President and carries non-binding signing authority for the Corporation. Core Responsibilities

Client Account Leadership

Serve as the primary liaison for assigned key accounts, maintaining strong relationships with senior client stakeholders and decision-makers. Lead client meetings (virtual and on-site), performance reviews, and strategic planning sessions to ensure alignment with client and portfolio objectives. Deliver monthly and quarterly executive summaries highlighting key performance indicators, callback trends, inspection performance, and portfolio insights. Anticipate client needs, service gaps, and opportunities for improvement, providing proactive and measurable solutions. Coordinate Solucore’s internal teams (management, inspectors, administration) to ensure unified, high-quality service delivery. Represent Solucore professionally at client meetings, industry events, and conferences to promote the company’s capabilities and expertise. Collaborate with leadership to prepare proposals,



RFP submissions, and portfolio performance presentations. Support business development by identifying potential service expansions or cross-portfolio opportunities. Maintain an in-depth understanding of each client’s portfolio, equipment profiles, and performance history to guide strategic decisions. Account Management Responsibilities

Manage all aspects of client engagement for assigned portfolios, ensuring consistent communication and service delivery. Oversee issue resolution — including escalations, service challenges, or project delays — to ensure client satisfaction. Develop and maintain detailed client account plans outlining objectives, key metrics, and ongoing priorities. Track and manage client deliverables (reports, audits, and performance meetings) ensuring deadlines and quality standards are met. Act as the client advocate within Solucore, ensuring internal teams understand priorities, expectations, and contractual obligations. Provide clients with access to insights derived from Evolve analytics, identifying trends and performance improvement opportunities. Facilitate onboarding for new client properties or portfolios, including setup, user access, and training within Evolve. Maintain strong working relationships with elevator contractors, ensuring cooperation and transparency in performance metrics and reporting. Coordinate and deliver client training sessions, presentations,



and platform demonstrations when required. Evolve Program Oversight

Oversee all facets of the Evolve platform, ensuring that client data, reports, and portfolios remain current, accurate, and actionable. Manage the uploading and maintenance of all key data, including Maintenance inspection audits, AHJ inspection audits, and work orders/invoices. Configure new buildings, devices, portfolios, and user profiles on Evolve. Monitor Evolve notices, alerts, and dashboards, ensuring timely responses and corrective actions. Generate customized client reports, summaries, and analytics for enhanced visibility and decision-making. Liaise with elevator contractors and internal staff to address notices, deficiencies, and follow-up actions generated through Evolve. Identify opportunities for digital improvement, new feature integration, and workflow efficiencies within Evolve. Leadership, Coordination & Continuous Improvement

Coordinate all Evolve and account-related activities, including meeting preparation, minute-taking, and performance reviews. Mentor and support new team members involved in Evolve or assigned to key account portfolios. Maintain ongoing communication with the Director and executive leadership regarding program performance, client issues, and strategic initiatives. Escalate potential risks, liabilities, or service concerns promptly with appropriate recommendations. Participate in the development and refinement of operational procedures and digital workflow standards. Identify training needs for both internal team members and client users of the Evolve platform. Promote innovation and continuous improvement to strengthen Solucore’s market leadership and client experience. Network with pee

📌 Key Accounts Evolve Leader – Greater Toronto Area (Mississauga)
🏢 Solucore
📍 Mississauga