Coordinate critical customer issues at ROCKWOOL’s Milton office, using strong communication and analytical skills in a fully onsite contract role. Support recovery during supply disruptions and service challenges.

Reporting to the Customer Service Manager, this Customer Service Representative manages at-risk orders and coordinates recovery plans. You will work across Customer Service, Supply Chain, Planning, Operations, Logistics, and Sales. The contract continues until March 2027.

Key Responsibilities:

- Manage crisis orders during shortages, disruptions, and business interruptions
- Communicate recovery plans for delayed or at-risk orders
- Maintain visibility of critical customer orders and status updates
- Participate in crisis calls and recovery meetings




- Track recovery actions, owners, timelines, and outcomes

Requirements:

- Two to three years of related customer service experience
- Customer-facing experience managing strategic accounts or escalations
- Solid communication, presentation, analytical, and problem-solving skills
- Ability to manage complex issues and competing priorities
- Proficiency with company software, SAP, and Microsoft Office

Bring customer issue management, recovery coordination, and cross-functional communication to ROCKWOOL’s Milton customer service team.

📌 Customer Service Crisis Coordinator (Milton)
🏢 Rockwoolgroup
📍 Milton