Canadian Tire Corporation seeks an ITSM Governance Specialist skilled in ServiceNow and audit coordination. This role supports centralized governance across technology teams.

With three to five years of relevant experience, you will organize governance requests, actions, risks, owners, and deadlines. You will support ITIL processes, control testing, evidence collection, remediation tracking, and leadership reporting. The work strengthens consistency, transparency, and operational discipline across ITSM governance.

Key Responsibilities:

- Coordinate audit, control, regulatory, and remediation requests
- Maintain registers covering actions, risks, decisions, and dependencies
- Track evidence, Management Action Plans, and control follow-ups
- Assess ITSM processes and identify consistency improvements




- Prepare leadership updates, dashboards, and reporting packs

Requirements:

- Three to five years in ITSM, governance, or compliance
- Familiarity with ITIL incident, problem, change, and continuity practices
- Working knowledge of ServiceNow modules, workflows, and dashboards
- Intermediate Excel skills, including formulas, pivots, and charts
- Robust communication, analytical, documentation, and process skills

Apply your ServiceNow, ITIL, and governance expertise to strengthen audit readiness and accountability at Canadian Tire Corporation.

📌 ITSM Governance and Compliance Specialist (Oakville)
🏢 Canadian Tire Corporation
📍 Oakville