Build the playbook and drive national Food Service growth, quarterbacking customers, partners and teams from big ideas to flawless execution.

WHO ARE WE

We've been making kick-ass coffee for over 30 years.

We're Canada's #1 selling whole bean coffee. All our coffee is Fairtrade and organic, roasted right in the Canadian Rocky Mountains, smack dab in the middle of nowhere.

Don't just take our word for it - we've been named one of the Best Workplaces in Canada by Great Place to Work since 2015. Not to brag ... okay, maybe just a little.

WHO ARE YOU

You are a builder, a connector and a closer. You know Food Service sales, but you are just as comfortable creating the systems, rhythms and processes that make growth repeatable. You bring a leadership mentality without needing a big team or a fancy org chart: you align stakeholders, challenge the status quo, turn ambiguity into a plan and keep people moving together. You are relentlessly customer-focused, commercially sharp and organized enough to keep the details, decisions and deadlines from falling through the cracks.

WHAT WILL YOU DO?

Build it. Align it. Make it happen.

As National Food Service Sales Manager, you will own and build Kicking Horse Coffee's Food Service sales approach across Canada. Unlike a traditional Food Service role supported by a large dedicated team, you will be the quarterback for this channel within the KHC Sales team: creating the systems, processes and operating rhythms needed to grow the business, then pulling the right people together to execute. You will develop customer and distributor strategies, build and advance a national pipeline, and coordinate pricing, contracts, equipment, service, marketing, training and launch plans.



You will report to the KHC Vice President of Sales and work in close partnership with the Lavazza North America Food Service team, along with internal partners across Sales, Marketing, Finance, and Supply Chain. Project management is central to the role: you will lead stakeholder alignment, run productive meetings, create clear timelines, establish ownership, surface risks and decisions early, and drive work through to completion.

RESPONSIBILITIES

- Own the national Food Service sales strategy for Kicking Horse Coffee, translating company priorities into a clear channel plan, customer strategy and executable roadmap.
- Build the systems, processes, tools and operating rhythms required to scale the Food Service channel, including pipeline management, account planning, forecasting, launch workflows, meeting cadences and performance tracking.
- Quarterback cross-functional execution. Bring together the right internal and external partners, clarify ownership and decisions, remove roadblocks and keep work moving toward shared outcomes.
- Lead project management for customer and channel initiatives, including stakeholder mapping and alignment, effective meeting management, action and decision tracking, development of realistic timelines, risk management, and disciplined follow-through against commitments.




- Build and manage an active national pipeline of strategic Food Service prospects and key accounts, from prospect identification and qualification through proposal, negotiation, launch and ongoing growth.
- Develop strong relationships with customers, distributors and external partners to retain business, grow profitable sales, strengthen brand presence and deliver a kick-ass customer experience.
- Partner with customers and internal teams to develop programs that fit customer needs, including pricing, contracts, branding and marketing materials, equipment recommendations, service requirements, training and launch support.
- Coordinate customer programs end-to-end, ensuring pricing, contracts, equipment, service, supply, marketing, training and operational requirements are aligned and executed.
- Develop and coordinate new pricing, commercial agreements and contract renewals, partnering with Finance and Sales leadership to support profitable, sustainable growth.
- Work in strong collaboration with the Lavazza North America Food Service team, leveraging shared expertise, capabilities, relationships and resources while representing KHC priorities and brand needs.
- Influence effectively across Canadian and US teams, including Sales, Trade/Customer Marketing, Finance, Supply Chain, Customer Service, and Equipment & Service, to deliver business results and a strong working culture.
- Use customer insights, market knowledge and performance data to identify opportunities, challenge assumptions and recommend better ways of working.
- Create and communicate competitive strategies and plans, maintain a strong sense of urgency and consistently drive toward ambitious results.
- Travel a

📌 National Food Service Sales Manager (Calgary)
🏢 KICKING HORSE COFFEE
📍 Calgary