Customer experience leadership starts at TD Canada Trust in Red Deer, where coaching and operational excellence shape every interaction. This 37.5-hour role requires customer service focus.

As a Manager Customer Experience Trainee, you will mentor frontline colleagues and develop branch leadership capabilities. The work combines scheduling, compliance, advice-giving, complaint resolution, workflow management, and administrative responsibilities. You will collaborate with One TD partners while supporting customers and employees across Personal & Commercial Banking.

Key Responsibilities:

- Mentor teams through exceptional customer interactions and operational excellence
- Maintain employee schedules and follow compliance procedures
- Coach advice-giving and customer conversation strategies




- Resolve complaints and support frontline escalation processes
- Monitor workflows, assign duties, and improve operational issues

Requirements:

- Undergraduate degree or over three years’ relevant experience
- Knowledge of process management and banking solutions
- Proficiency with MS Office and internet applications
- Tactful communication with customers, partners, and management
- Solid organizational, planning, and time management skills

Develop branch leadership through customer coaching, compliance, workflow management, and operational excellence at TD Canada Trust.

📌 Customer Experience Manager Trainee (Red Deer)
🏢 TD Bank Group
📍 Red Deer