Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one ofthe top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Outstanding Place to Work® as having the Best Workplaces for Women Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you Join us, and together, let's create a future of financial empowerment.

Lead operational excellence. Drive underwriting performance. Build a high-performing loan processing organization focused on customer outcomes, quality, efficiency, and continuous improvement.

The Senior Manager, Underwriting Operations is responsible for leading the day-to-day operations of the Central Loan Approval Office (CLAO) Unsecured Loan Processing team.



This role combines strong people leadership, operational management, underwriting expertise, performance management, change leadership, and process improvement. The Senior Manager will use operational data, business insights, and frontline feedback to identify opportunities, improve processes, strengthen decision quality, and drive exceptional customer and business outcomes.

What will you be doing?

- Lead and oversee day-to-day unsecured loan processing operations, ensuring loan applications are reviewed, adjudicated, and processed accurately, efficiently, consistently, and within established service levels and operational expectations.
- Establish clear performance expectations, operating routines, and accountability measures that drive productivity, quality, service levels, responsiveness, risk management, and operational excellence.
- Own and monitor key operational KPIs, including service levels, queue management, turnaround times, productivity, quality, volumes and staffing effectiveness.
- Provide leadership and direction during periods of heightened demand, ensuring priorities are effectively managed and resources are aligned to business needs.
- Lead workforce planning, staffing, scheduling, and capacity management activities to balance workload demands, employee experience, service delivery, and operational performance.
- Analyze operational data, workflow performance,



and underwriting trends to identify root causes, performance gaps, risks, and opportunities to improve processing efficiency and decision quality.
- Partner with the Director, Underwriting and cross-functional stakeholders to identify and implement enhancements to underwriting guidelines, policies, procedures, and operational controls.
- Collaborate with Retail Operations, Regional Managers, Indirect Lending partners, Risk, Compliance, Analytics, Technology, and other business teams to address operational challenges and improve customer experiences.
- Act as an operational advocate by identifying recurring friction points, frontline challenges, and feedback and ensuring insights are translated into meaningful process, workflow, and experience improvements.
- Lead and deliver complex initiatives from concept through implementation, ensuring strong planning, execution, stakeholder alignment, communication, and measurable business outcomes.
- Ensure new policies, procedures, initiatives, technologies, and operational changes are effectively implemented with clear communication, readiness planning, performance monitoring, and accountability.
- Generate and leverage operational reporting that provides visibility into team performance, productivity, quality, efficiency, and overall business results while supporting continuous improvement efforts.
- Ensure appropriate operational controls, risk management practices, policies, and governance requirements are consistently followed to protect customers and the business.
- Build, lead, and develop a high-performing management team, creating a culture of accountability, collaboration, engag

📌 Senior Manager, Underwriting (Mississauga)
🏢 goeasy
📍 Mississauga