Apply geotechnical expertise to technical support for GeoStudio and PLAXIS in Seequent’s hybrid work model, combining modelling knowledge with customer service.
As a Technical Support Engineer, you will help users overcome complex geotechnical and numerical modelling challenges. You will troubleshoot functionality, configuration, bugs, and enhancements while explaining Limit Equilibrium Method and Finite Element Method results. The work also includes user education, documentation, and collaboration with product teams.
Key Responsibilities:
- Support GeoStudio and PLAXIS through multiple service channels
- Research, test, and resolve complex technical questions
- Guide modelling technique selection and explain results
- Teach software theory, calculations, and modelling concepts
- Document inquiries and respond within SLO targets
Requirements:
- MSc in Geotechnical Engineering or equivalent education and experience
- One to five years of engineering-related experience
- Customer service experience and fluent English communication
- GeoStudio, PLAXIS, and geotechnical finite element software experience
- Knowledge of ServiceNow, Communities, Azure DevOps, and Aha
Bring geotechnical analysis, numerical modelling, and communication skills to Seequent’s GeoStudio and PLAXIS customer support team.