Lead a dedicated team as a Concierge Supervisor at Holt Renfrew, ensuring exceptional customer service in a luxury retail environment. Oversee daily operations while enhancing the client experience through effective management.
As a Concierge Supervisor, you will direct the concierge team, coordinate operations, and maintain top-tier service standards. Your role includes training current employees and managing complex situations that arise. A deep product knowledge and adherence to policies will be essential for delivering an outstanding shopper experience.
Key Responsibilities:
• Supervise and develop the concierge team for peak service
• Schedule staff to ensure operational coverage
• Train new hires and foster team development
• Address client requests efficiently and effectively
• Manage complex complaints requiring escalation
Requirements:
• High school diploma or relevant training
• Luxury customer service experience
• Supervision or team management experience
• Strong communication and problem-solving skills
• Bilingual in French and English
Bring your leadership skills and customer-centric approach to enhance the shopping experience at Holt Renfrew.

📌 Concierge Supervisor at Holt Renfrew (Montreal)
🏢 Holt Renfrew
📍 Montreal