Across Canada, VetStrategy is a network of veterinary practices united by a shared purpose: healthy animals, happy owners.

We Bring This To Life Through Three Promises

- Our People Promise – To be a great place to work.
- Our Customer Promise – To deliver world-class veterinary care, locally.
- Our Sustainability Promise – To be a force for good.

Guided by our values—We Care, We Dare, We Share —we prioritize well-being, embrace challenges, and foster collaboration. Rooted in passion and compassion, we support our people, patients, their families, and our communities. Humble and approachable, we achieve more together.

Part-Time Transfer Coordinator – Toronto Animal Health Partners

Hourly wage: $26.00–$35.00/hour, based on experience.

About Toronto Animal Health Partners

Toronto Animal Health Partners (AHP), located in North York, is a state‑of‑the‑art 24‑hour emergency and specialty referral hospital serving dogs and cats across the Greater Toronto Area and beyond. Our hospital was purpose‑built to provide advanced veterinary care in an environment designed around collaboration, innovation, and exceptional patient outcomes.

AHP brings together experienced veterinarians, RVTs, and board‑certified specialists across a variety of disciplines, including Emergency, Critical Care, Surgery, Neurology, Cardiology, Internal Medicine, Oncology, Anesthesiology, and more. Our facility features sophisticated medical infrastructure, including advanced diagnostic imaging, an in‑house laboratory, a dedicated ICU, and a 3 Tesla MRI, the first of its kind in private veterinary practice in Canada.





Working at AHP means being part of a highly collaborative referral workplace where teams across multiple specialties work together to provide comprehensive, advanced care for complex cases.

About The Role

We are looking for a highly organized, communicative, and detail‑oriented Transfer Coordinator to join our team in a fast‑paced emergency and critical care environment.

The Transfer Coordinator plays a key role in coordinating patient transfers, supporting communication between referring veterinary hospitals and our medical teams, assisting with client communication and financial coordination, and helping ensure patients move efficiently through the hospital.

This is a highly collaborative role that works closely with DVMs, RVTs, veterinary assistants, client service representatives, referring veterinarians, rescue organizations, and external referral hospitals. The ideal candidate is comfortable balancing multiple priorities, communicating confidently with both veterinary professionals and pet owners, and remaining calm and organized in a busy emergency environment.

What You’ll Do

Transfer Coordination

- Receive and coordinate transfer requests from referring veterinary hospitals.
- Assess hospital capacity, including available staffing, treatment space, equipment, and appropriate medical services, to determine whether a patient can be accepted.
- Coordinate with ER, Critical Care,



and other hospital services to determine the most appropriate destination for each patient.
- Document potential and confirmed transfers accurately in ezyVet.
- Notify the appropriate teams of incoming transfers and ensure urgent or STAT cases are clearly communicated to the ER team.
- Monitor hospital capacity as patient volumes and anticipated admissions change throughout the day.
- Ensure all relevant medical records, diagnostic results, imaging, and other documentation are received from the referring clinic and attached to the patient's file.

Critical Care Client Communication & Support

- Attend morning ICU rounds and identify patients being managed by the Critical Care service.
- Confirm the daily patient list and relevant updates with the DVM and RVT teams.
- Provide appropriate client updates following rounds, based on information provided by the medical team.
- Maintain accurate and up-to-date Critical Care billing.
- Monitor patient accounts and communicate with the medical team when new estimates or deposits are required.
- Discuss financial updates with owners, obtain signed estimates, and collect required deposits.
- Assist with finalizing billing and completing client checkout for discharges and euthanasias.
- Track discharged Critical Care patients and complete appropriate follow-up communication within 48 hours.
- Monitor ezyVet for client memos, emails, and concerns requiring follow-up.
- Ensure updated medical records are sent to referring veterinarians when appropriate.

Emergency Service Support

- Review the daily ER patient list with the Back Vet and id

📌 Registered Veterinary Technician/Technologist (Toronto)
🏢 VetStrategy
📍 Toronto