Mobile Account Manager (Burnaby)

Mobile Account Manager (Burnaby)

22 Oct
|
Kandor Management
|
Burnaby

22 Oct

Kandor Management

Burnaby

Posted Friday, July 24, 2026 at 7:00 a.m.

Who We Are

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies . We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That's why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support.

Security is more than a service, it's a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.

Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.

This is an exciting opportunity to join Guardteck's security team and be part of the impactful work we do.

Mobile Account Manager / Fleet Manager

The Opportunity

Take ownership of the people, vehicles, and day-to-day operations behind Guardteck's mobile security services.

As Mobile Account Manager / Fleet Manager, you'll lead guards and supervisors across a portfolio of client sites while overseeing the vehicles, mobile devices,



and equipment that keep our operations moving. Reporting to the VP of Operations, you'll balance client service, frontline leadership, scheduling, fleet management, and after-hours support.

This is a hands-on role for an organized and responsive leader who enjoys solving problems, building strong client relationships, and keeping complex operations running smoothly.

What You’ll Do

Lead Mobile Operations and Client Service

- Oversee daily security operations across a portfolio of mobile and static sites.
- Serve as a key operational contact for clients, Account Managers, supervisors, and internal support teams.
- Ensure guards and supervisors consistently meet Guardteck's policies, service standards, and client expectations.
- Review security reports, investigate incidents, and follow up on performance or service concerns.
- Conduct regular site and employee audits to confirm compliance and identify opportunities for improvement.
- Meet regularly with clients and internal stakeholders to review staffing, performance, and operational priorities.
- Support new contract launches by coordinating staffing, vehicles, equipment, site instructions, and other operational requirements.
- Keep clients and leadership informed of significant incidents, staffing changes, and site developments.





Lead and Develop Frontline Teams

- Provide day-to-day leadership to guards, site supervisors, and mobile supervisors.
- Set explicit expectations and hold employees accountable for performance and conduct.
- Conduct performance reviews and provide timely coaching and constructive feedback.
- Support employee development through mentoring, recognition, and performance management.
- Ensure employees receive the training, information, equipment, and operational support needed to succeed.
- Promote a culture of professionalism, safety, accountability, and excellent customer service.

Coordinate Scheduling and Coverage

- Review schedules and open shifts daily to ensure all sites are properly staffed.
- Work closely with dispatch to manage book-offs, emergency coverage, and last-minute requests.
- Proactively contact employees to fill open shifts and maintain service continuity.
- Ensure ad hoc requests are accurately entered and staffed through Shiftboard and WinTeam.
- Confirm that shift descriptions and site instructions accurately reflect client requirements.
- Arrange supervisor visits to brief and assess employees assigned to new sites.
- Build permanent staffing plans when temporary coverage becomes extended.

Manage Fleet and Mobile Equipment

- Oversee vehicles assigned to the portfolio and ensure they remain safe, clean, and operational.
- Coordinate preventative maintenance, repairs, inspections, and vehicle servicing.
- Maintain accurate fleet and maintenance records in PosiTrace.
- Review GPS data and address speeding, hard braking, extended stops, unauthorized use, and other concerns.

📌 Mobile Account Manager (Burnaby)
🏢 Kandor Management
📍 Burnaby

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