POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a confident communicator who thrives on helping others and achieving goals? If you're driven, customer-focused, and ready to grow, we want you on our team

We’re hiringSales Agents who are eager to make a difference and build a rewarding career. With our award-winning training, supportive culture, and unlimited earning potential, you’ll be set up for success from day one.

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POSITION RESPONSIBILITIES

Key Responsibilities:

- Engage with customers via inbound and outbound calls with professionalism and empathy
- Deliver tailored solutions by understanding customer needs and recommending services
- Resolve inquiries efficiently by collaborating with internal teams
- Manage customer accounts and process orders accurately using our systems




- Maintain detailed records and follow company procedures
- Uphold privacy standards and handle sensitive information responsibly
- Escalate complex issues to the appropriate departments
- Stay up-to-date through ongoing training and team meetings
- Demonstrate reliability with excellent attendance and punctuality

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

- Must be 18+ with a high school diploma or equivalent
- Strong verbal and written communication skills
- Typing speed of 20+ WPM
- Familiarity with Microsoft Office and Windows OS
- Dependable, punctual, and goal-oriented
- Excellent problem-solving and customer service skills
- Empathetic, patient, and responsive to customer needs
- Ability to multitask and manage time effectively
- Positive attitude and team spirit
- Comfortable working in a fast-paced, dynamic environment

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward.



Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Health Benefits: Full time employees are eligible for supplemental health coverage through Blue Cross.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you.

PHYSICAL REQUIREMENTS

This job operates in a profe

📌 Cable Sales Agent (Sydney)
🏢 The Sydney Call Centre
📍 Sydney