Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction:

Prime Hires is seeking a skilled Operations Officer III to join our client in support of an existing vacancy.

Contract Period:

5 months with potential to extend or convert

Pay Rate:

$28.85 per hour

Location:

Toronto, ON

Location Type:

Hybrid

Business Hours:

Monday – Friday, 9:00 AM - 5:00 PM

Job Responsibilities:

- Perform independent reviews of EFTR data discrepancy and data incompleteness, Remediate EFTR records, Validate data accuracy through reconciliation, verification, and exception handling.
- Act as a key operational subject matter expert for EFTR (Electronic Fund Transfer Reporting) regulatory reporting, providing technical guidance, issue analysis, and process support within AML Operations.
- Support and contribute to the design, enhancement, and implementation of operational workflows, system changes, and process improvements to strengthen regulatory compliance and operational efficiency.
- Execute EFTR reporting and remediation activities in strict adherence to regulatory requirements, internal procedures, and control standards, ensuring accuracy, completeness, and timeliness.
- Perform advanced analysis and execution of AML reporting activities, including consolidated or aggregated reporting, where applicable.
- Proactively identify, assess, and elevate operational issues, data quality gaps, or control weaknesses, engaging appropriate partners to drive resolution and maintain service and compliance standards.




- Serve as a point of contact for complex or nonstandard EFTR matters, supporting consistent interpretation and application of reporting requirements.
- Independently prioritize and manage workload to meet operational, service, quality, and productivity targets across competing deadlines and volumes.
- Execute transactions and remediation activities accurately and on time, in line with established procedures, controls, and formal or informal SLAs.
- Exercise sound discretion in handling confidential information and sensitive correspondence, escalating issues appropriately.
- Identify, manage, and elevate risk by recognizing unusual, high-risk, or nonstandard transactions and ensuring appropriate controls and documentation are applied.
- Actively support internal/external audits and regulatory reviews, including providing explanations, supporting documentation, and operational insights, contribute recommendations to address findings or gaps.
- Maintain awareness of emerging AML / EFTR regulatory requirements, risks, and operational impacts, and support the assessment and implementation of necessary changes.
- Operate in alignment with enterprise risk management frameworks, including AML, Regulatory Reporting, and Business Continuity Management expectations.
- Contribute positively as an experienced team member,



supporting a culture of quality, accountability, collaboration, and continuous improvement.
- Demonstrate robust organizational and time management capabilities, with the ability to manage high volumes of work under strict regulatory deadlines.
- Actively build and deepen functional expertise, sharing knowledge, best practices, and lessons learned across the team.
- Provide guidance, coaching, and informal training to less experienced team members on EFTR processes, tools, and regulatory expectations.
- Participate in cross training, process shadowing, and development activities to strengthen individual and team capability.
- Communicate proactively, keeping leaders and partners informed of status, risks, trends, and emerging issues.
- Promote an inclusive, respectful, and equitable work environment and act as a brand ambassador for AML Operations and the Bank.
- Perform highly complex, multistep operational activities across systems, processes, and data sources, often involving moderate to high regulatory or operational risk.
- Apply specialized EFTR and AML knowledge to resolve complex data discrepancies, assess remediation options, and support regulatory outcomes.
- Review existing processes and controls, identifying opportunities for efficiency, risk reduction, and quality improvement.
- Analyze data and trends to identify systemic issues, escalating insights and contributing to sustainable solutions.
- Interact regularly with internal partners and stakeholders, provide process and policy guidance where appropriate.
- Work scope typically spans daily, weekly, monthly, and adhoc i

📌 Operations Officer III (Toronto)
🏢 RobertsonLtd.
📍 Toronto